Sterling Care Bethesda
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 146 Google reviews

Watch Sterling Care Bethesda
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility is highly regarded for its administrative support and rehabilitation services, which can make the transition process much smoother. However, families should be aware of recurring reports regarding inconsistent nursing care and communication gaps; we strongly recommend conducting an unannounced visit and asking specifically about how medication administration and hygiene checks are monitored.
Google Reviews
Google Reviews
146 reviews on Google“Sterling Care Bethesda receives highly polarized reviews, with a significant divide between administrative praise and clinical concerns. Families frequently commend the Business Office, particularly Keisha Chase, for their professionalism and assistance with complex insurance and Medicaid processes. However, multiple reviewers raise serious alarms regarding inconsistent nursing care, poor communication, and hygiene standards, with some reports of neglect and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and helpful Business Office team
- Effective and encouraging rehabilitation therapy department
- Clean and well-maintained facility environment
- Responsive and compassionate individual staff members
Concerns
- Inconsistent or neglectful nursing care (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 4 reviewers)
- Inadequate food quality or dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 150 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s great to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the common areas and resident rooms stay fresh and tidy?
- 2We noticed the business office team is very professional and helpful; how does that level of communication extend to the nursing staff when we have questions about daily care?
- 3Since the rehab department has such a great reputation here, could you tell us more about how the therapists work with residents to meet their specific mobility goals?
- 4What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 5How do you manage dietary needs and meal variety to ensure residents are getting nutritious food that they truly enjoy?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The Rehabilitation/Therapy team are outstanding! They are highly skilled, very encouraging, and genuinely committed to assisting patients in reaching their full potential.”
“Ms. Keysha Chase has been instrumental in helping me through this difficult process with my mother during her stay at Sterling Care Bethesda. Her knowledge, passion, and dedication for her work made it easy for me to understand the process and help set my mind at ease.”
“The State and County needs to come and close this place DOWN. I have never seen a facility so Filthy in my entire life... When I went to visit my mother, there was a buzzer and the aide had to let you in, When those stores open the only thing you could smell is feces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 53 deficiencies across multiple surveys, including families filing complaints that triggered investigations about resident protection from abuse and neglect. The most recurring problems involve medication management errors, fire safety systems, and resident rights violations. While all deficiencies show correction dates, the persistence of medication errors and safety issues across multiple years suggests ongoing operational challenges that warrant careful consideration.
Feb 5, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 6, 2025Routine17
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 31, 2020Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Have policies on smoking.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 15, 2019Routine22
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Sterling Care Bethesda
for profit
Chain Affiliation
Sterling Care
6 facilities nationwide
Chain avg rating: 4.3/5 · Rank 5 of 6
Ownership & Management
Owners
Bbf Holdings LLC
Owner · Organization
Jek Irrv Tr
Owner (parent company) · Organization
Nmj Irrv Tr
Owner (parent company) · Organization
Sava Acquisition LLC
Owner (parent company) · Organization
Frankel, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
146 reviews from families & visitors
Official Website
Visit sterlingcarehealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Arden Courts of Kensington
1.8 miAssisted Living · Kensington, MD
Sunrise of America
2.3 miAssisted Living · Bethesda, MD
Five Star Premier Residences of Chevy Chase
3.0 miAssisted Living · Chevy Chase, MD
Autumn Lake Healthcare at Oakview
3.2 miNursing Home · Silver Spring, MD
Raphael House - West
4.1 miAssisted Living · Rockville, MD
Brightview West End
4.9 miAssisted Living · Rockville, MD