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Nursing HomeMedicaid

Sterling Care Bethesda

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5721 Grosvenor Lane, Bethesda, MD 20814200 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 146 Google reviews

5
4
3
2
1
Sterling Care Bethesda Nursing Home in Bethesda, MD — Street View
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What this means for your family

The facility is highly regarded for its administrative support and rehabilitation services, which can make the transition process much smoother. However, families should be aware of recurring reports regarding inconsistent nursing care and communication gaps; we strongly recommend conducting an unannounced visit and asking specifically about how medication administration and hygiene checks are monitored.

Google Reviews

Google Reviews

146 reviews on Google
Sterling Care Bethesda receives highly polarized reviews, with a significant divide between administrative praise and clinical concerns. Families frequently commend the Business Office, particularly Keisha Chase, for their professionalism and assistance with complex insurance and Medicaid processes. However, multiple reviewers raise serious alarms regarding inconsistent nursing care, poor communication, and hygiene standards, with some reports of neglect and unresponsive staff.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities8.0Meds2.0MemoryN/AComms4.0Value5.0

Strengths

  • Highly professional and helpful Business Office team
  • Effective and encouraging rehabilitation therapy department
  • Clean and well-maintained facility environment
  • Responsive and compassionate individual staff members

Concerns

  • Inconsistent or neglectful nursing care (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
  • Unsanitary conditions or unpleasant odors (mentioned by 4 reviewers)
  • Inadequate food quality or dietary management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(2)'18(3)'20(4)'22(4)'24(63)'26(14)

Distribution · 150 analyzed

5
106
4
14
3
3
2
2
1
25
24 reviews posted between Nov 18, 2024Nov 22, 2024 · 22 were 5-star
13 reviews posted between Nov 25, 2024Nov 29, 2024 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s great to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the common areas and resident rooms stay fresh and tidy?
  • 2We noticed the business office team is very professional and helpful; how does that level of communication extend to the nursing staff when we have questions about daily care?
  • 3Since the rehab department has such a great reputation here, could you tell us more about how the therapists work with residents to meet their specific mobility goals?
  • 4What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 5How do you manage dietary needs and meal variety to ensure residents are getting nutritious food that they truly enjoy?
  • 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

The Rehabilitation/Therapy team are outstanding! They are highly skilled, very encouraging, and genuinely committed to assisting patients in reaching their full potential.

Rehab patient · 2024★★★★★

Ms. Keysha Chase has been instrumental in helping me through this difficult process with my mother during her stay at Sterling Care Bethesda. Her knowledge, passion, and dedication for her work made it easy for me to understand the process and help set my mind at ease.

Long-term resident's family · 2023★★★★★

The State and County needs to come and close this place DOWN. I have never seen a facility so Filthy in my entire life... When I went to visit my mother, there was a buzzer and the aide had to let you in, When those stores open the only thing you could smell is feces.

Long-term resident's family · 2024☆☆☆☆
Source: 146 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
59%
Registered nurses for medical care
Total Nursing
3.17hrs
77%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Near state avg (18.9)
4 complaint-triggered

This facility has concerning patterns with 53 deficiencies across multiple surveys, including families filing complaints that triggered investigations about resident protection from abuse and neglect. The most recurring problems involve medication management errors, fire safety systems, and resident rights violations. While all deficiencies show correction dates, the persistence of medication errors and safety issues across multiple years suggests ongoing operational challenges that warrant careful consideration.

Feb 5, 2026Complaint
2
0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Mar 6, 2025Routine
17
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Mar 6, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 29, 2023Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 31, 2020Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0580Minimal · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Minimal · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 15, 2019Routine
22
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0363Minimal · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sterling Care Bethesda

Organization Type

for profit

Chain Affiliation

Chain Name

Sterling Care

Chain Size

6 facilities nationwide

Chain avg rating: 4.3/5 · Rank 5 of 6

Ownership & Management

Owners

Bbf Holdings LLC

Owner · Organization

100%

Jek Irrv Tr

Owner (parent company) · Organization

Nmj Irrv Tr

Owner (parent company) · Organization

Sava Acquisition LLC

Owner (parent company) · Organization

Frankel, Chaim

Owner (parent company)

Key personnel

Kagan, JeffreyW-2 Managing EmployeeKagan, JeffreyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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