Trustwell Living at Sinclair Place
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 113 Google reviews
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What this means for your family
Sinclair Place has seen a significant influx of positive reviews recently, likely due to recent renovations and a strong focus on staff appreciation. However, families should be aware of historical reports regarding weekend staffing and administrative follow-through; we recommend asking specifically about current weekend staffing ratios and the process for ensuring medical appointments are kept.
Google Reviews
Google Reviews
113 reviews on Google“Sinclair Place is an assisted living facility that has recently undergone renovations, receiving significant praise for its modern environment and dedicated staff. While many families highlight the compassionate care provided by specific employees, there are historical concerns regarding management turnover, staffing levels on weekends, and occasional lapses in administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility following recent renovations
- Engaging activities and entertainment for residents
- Personable and helpful leadership team
Concerns
- Understaffing during weekends leading to slow response times (mentioned by 2 reviewers)
- High management and staff turnover (mentioned by 2 reviewers)
- Administrative lapses, specifically missed or delayed medical appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the recent renovations completed, what are some of the favorite spots where residents like to gather for social activities or entertainment?
- 3Could you walk me through the process for coordinating and tracking medical appointments to ensure residents stay on schedule with their healthcare needs?
- 4How does the leadership team ensure consistent care and support for residents, especially during the weekend hours?
- 5Given the size of the community, how do you maintain a stable and familiar care team for the residents?
- 6What does a typical afternoon look like in terms of engagement and activities for someone who enjoys staying active?
Personalized based on this facility's data
Key Review Excerpts
“Our mother lived at Sinclair Place for the last five years, and I am genuinely grateful for the care and attention she received during that time. The staff were kind and compassionate, always trying to create a warm and supportive environment.”
“Can't keep employees, especially the executive Director. Like many LTC centers, they run with a very light crew, especially on weekends. Have had to wait at the front door to be let in for over 10 minutes on multiple occasions.”
“Sinclair Place has greatly improved recently! It’s a warm and welcoming community where residents care for one another. The friendly staff, modern renovations, and engaging activities create a fantastic atmosphere.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Sep 2, 2025Fire
The inspection report dated 09/02/2025 indicates that all violations noted during previous related inspections have been corrected and the facility is now approved.
Facility failed to conduct fire drills once per shift per quarter for the last 12 months.
Facility failed to provide documentation for annual inspection, annual trip test, annual forward flow test on the backflow, and quarterly inspection reports.
Fire alarm report from 12/12/2024 shows deficiencies needing correction documentation; failed to provide monthly smoke alarm inspection reports.
Facility failed to provide report showing monthly 30 second exit sign and emergency lighting test.
Facility failed to provide annual inspection report for generator.
May 12, 2025Investigation
There is also a cover letter included in the document dated 08/15/2025 stating that a follow-up inspection on 08/15/2025 found no deficiencies and that the previously cited WAC 388-112A-0200-1 and WAC 388-78A-2450-2-e were corrected.
Facility failed to ensure 1 of 3 staff members (Staff B) received the required long-term care worker orientation and safety training prior to providing care for residents.
Facility failed to ensure 1 of 3 staff members (Staff B) completed medication assistance training prior to assisting residents with medication services.
Apr 21, 2025Investigation
Cover letter dated 04/21/2025 states no deficiencies found during follow-up inspection; previous compliance determination #55901 (dated 03/11/2025) and #48187 (dated 11/18/2024) addressed failures in reference checks and incident reporting.; The report details a situation involving suspected drug diversion by a Medication Aide where the facility failed to properly document and report the incident to regulatory authorities and physicians in accordance with required timelines.
Facility failed to verify three positive work references for staff prior to hiring.
Facility failed to implement policy and procedure for physician notifications and alert charting after medication incidents/drug diversion.
The facility failed to report allegations of financial exploitation (drug diversion) to the Complaint Resolution Unit (CRU) for Resident 1 and Resident 2 in a timely manner, and failed to adequately document notifications to primary care providers.
Mar 18, 2025Investigation
There is also a cover letter document dated 05/16/2025 indicating that a follow-up inspection on 05/16/2025 found no deficiencies, confirming the correction of WAC 388-78A-2100.
Facility failed to complete a new assessment after Resident 1 had a change of condition, resulting in repeated falls, risk for ongoing injury, and delayed placement in a more appropriate facility.
—Enforcement$300.00Report
This letter serves as notification of an imposed civil fine of $300.00 for an uncorrected deficiency previously cited on November 18, 2024.
The licensee failed to ensure employees had three positive references prior to employment for three staff members.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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