Trustwell Living at Kent Place
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
Kent Place is highly regarded for its warm, welcoming environment and supportive staff, making it a strong choice for families seeking a community-focused setting. However, given the serious reports of staff conduct, we recommend that families conduct unannounced visits and observe staff-resident interactions closely during their tour.
Google Reviews
Google Reviews
40 reviews on Google“Trustwell Living at Kent Place is frequently praised for its warm, family-like atmosphere and a dedicated staff that goes above and beyond to support residents and their families during transitions. While many reviewers highlight the cleanliness, engaging activities, and compassionate care, there are isolated but serious concerns regarding staff conduct and occasional lapses in dining service quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, family-oriented community atmosphere
- Clean and well-maintained facility
- Effective and supportive move-in coordination
Concerns
- Allegations of rough handling by staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your community being on the smaller side with 42 residents, how do you foster that warm, family-oriented atmosphere during daily activities and meals?
- 2I noticed your team is very active in responding to feedback online; how do you handle internal communication to ensure that same level of responsiveness when a family member has a concern?
- 3Given your reputation for attentive nursing care, what specific training or oversight protocols do you have in place to ensure that every interaction between staff and residents remains gentle and supportive?
- 4Since move-in coordination is a noted strength here, what does the transition process look like for a new resident to help them feel at home during their first few weeks?
- 5How does your nursing staff coordinate with outside medical providers to ensure seamless care during a health emergency or an unexpected change in a resident's condition?
- 6What steps do you take to maintain the high standard of cleanliness and facility upkeep that current families seem to appreciate so much?
Personalized based on this facility's data
Key Review Excerpts
“The building is 1 story and square-shaped so walking on rainy days indoors is easy and impossible to get lost! Definitely worth a”
“Moving your grandparents into a senior living community can be nerve wracking and I am so grateful for Keeli as she made this experience everything but that. She was prompt in her responses, warm and welcoming, and made this transition smooth.”
“Our mother/mother-in-love really likes Kent Place, everyone is very friendly and goes the extra mile to provide excellent care to the residents. Kent Lace is a very clean and well decorated with all the warm touches of home.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 31, 2026FireCleanReport
The document states that all violations noted during previous related inspection(s) have been corrected.
Feb 11, 2026Fire11Report
The inspection on 02/11/2026 confirms that all violations noted during previous related inspections have been corrected.
Facility failed to provide strain protection for kitchen appliances.
Holes found in ceiling in fire sprinkler riser room.
Facility failed to provide annual fire door inspection report; fire doors found throughout with excessive gaps.
Facility failed to provide 5-year FDC hydrostatic test of the fire department connection.
Facility failed to provide semi-annual hood system inspection report for the kitchen hood suppression system.
Facility failed to provide semi-annual fire alarm inspection.
Facility failed to provide sensitivity testing.
Facility failed to provide documentation for carbon monoxide alarm maintenance.
Facility failed to provide monthly emergency light testing.
Facility failed to provide annual emergency light testing.
Facility failed to provide fire drills once per shift per quarter.
Mar 19, 2025Fire11Report
Status: Disapproved. Multiple re-inspections conducted between Dec 2024 and March 2025.
Facility failed to provide strain protection for kitchen appliances.
Facility failed to provide semi annual hood system inspection report for the kitchen hood suppression system.
Facility failed to provide monthly emergency light testing.
Holes found in ceiling in fire sprinkler riser room.
Facility failed to provide semi annual fire alarm inspection.
Facility failed to provide annual emergency light testing.
Facility failed to provide annual fire door inspection report. Fire door found throughout with excessive gaps.
Facility failed to provide sensitivity testing.
Facility failed to provide fire drills once per shift per quarter.
Facility failed to provide 5 year FDC hydrostatic test of the Fire department connection.
Facility failed to provide CO alarm maintenance.
Feb 12, 2025Inspection
A follow-up inspection on 03/19/2025 indicated that these deficiencies were corrected.
Facility failed to ensure 2 of 3 sampled staff had documentation of required specialty training or continuing education.
Facility failed to maintain an accurate resident characteristic roster for 4 of 5 sampled residents regarding care needs and services (home health, dementia, incontinence).
Facility failed to complete TB testing within three days of hire for 2 of 3 sampled staff.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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