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Public Google reviewers rate this highly and often mention warm, compassionate, and long-tenured staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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Public Google reviewers rate Truewood by Merrill, First Hill highly. Reviewers highlight: warm, compassionate, and long-tenured staff, excellent, walkable downtown seattle location. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Truewood by Merrill, First Hill is widely praised for its warm, welcoming atmosphere and highly attentive staff, particularly in the memory care unit. While many families highlight the community's compassionate care and excellent location, a small number of reviewers have expressed significant concerns regarding management, staffing levels, and food quality under the current ownership.
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Distribution · 45 analyzed
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Key Review Excerpts
“Garden House (Memory Care) knows how to handle loved ones in a very caring way, with endless patience and love. Every person who works in the Garden House (Memory Care), and in Truewood, is like family to us.”
“Many of the staff members have worked there 10+ years. Mom is treated warmly and with respect. Her Studio is Bright and full of light from large windows facing east.”
“What really impressed us was how a housekeeper who didn’t know us struck up conversation on an elevator. She was one of many who made us feel welcome.”
Source: WA Dept. of Social & Health Services
All violations noted during previous related inspection(s) have been corrected. Approval Status: Approved.
The Department completed a full inspection and found no deficiencies.
The inspection on 01/21/2025 resulted in a 'Disapproved' status. A subsequent visit on 05/01/2025 confirmed that all violations noted during the previous inspection had been corrected.
Missing required paperwork: Annual report and sensitivity testing.
Need to check all stairwells for penetration.
Combustible materials found in walk within 18 inches from sprinkler head.
Loose tanks found in kitchen storage area and in-use in kitchen.
Missing required paperwork: Annual report, 5-year internal pipe testing, annual trip test, annual forward flow test, and 5-year FDC hydro testing.
Appliance found plugged into power strip in kitchen and dining room.
The complaint investigation referenced case numbers 133915 and 137297. A follow-up inspection on 10/14/2024 later confirmed no deficiencies.
The facility failed to honor resident rights by refusing to re-admit a resident from the hospital, despite the resident's needs remaining within the facility's scope of services. The resident was subsequently discharged from the hospital to a hotel.
This letter confirms that the deficiencies identified in Compliance Determination 36596 (and referenced in 33703) were corrected as of the follow-up inspection on 02/08/2024.
Contact this facility directly and verify the details that matter most to your family.
Google Maps
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Google Reviews
45 reviews from families & visitors
Official Website
Visit merrillgardens.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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