Troy Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 129 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · $35,968 in fines
What this means for your family
While the facility's recent renovations and physical therapy department receive praise, the recurring reports of neglect, hygiene issues, and delayed response times are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
129 reviews on Google“Troy Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the physical renovations and specific rehab staff, while others report severe neglect and systemic failures. Common criticisms include long response times for call lights, poor hygiene, medication errors, and inconsistent communication from administration. Prospective families should be aware of the stark contrast between the facility's updated appearance and the reported challenges in daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation programs
- Modernized, well-maintained facility aesthetics
- Some highly attentive and compassionate individual staff members
- Professional and welcoming front-desk and administrative support
Concerns
- Significant delays in responding to call lights (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with basic personal care (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Inconsistent or poor quality of food service (mentioned by 5 reviewers)
- Understaffing and lack of staff training (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical therapy; could you walk me through how your team coordinates those sessions with daily personal care routines?
- 2Given the importance of timely assistance, what is your current protocol for monitoring and responding to call lights during peak hours and overnight shifts?
- 3I see that administrative staff are very responsive here; how does that communication flow translate to keeping families updated on medication adjustments or health changes?
- 4Could you explain the process for ensuring residents receive consistent support with hygiene and daily grooming, especially during shift changes?
- 5Since you have a large capacity of 155 residents, what steps are you taking to ensure that meal service is timely and meets the specific dietary needs of each individual?
- 6How do you manage the training and onboarding process for new staff to ensure they are fully prepared to handle the medical and personal care needs of your residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother sat in wet underclothes from 11 to 330 one day because of this. Brand new clothes came up "missing" and no one seemed to care.”
“The PT staff is amazing! The food is amazing! And it’s clean! My family is so impressed.”
“The Dementia unit staff at this place are uneducated on how to deal with their residents. And from experience, if the staff doesn't like a resident they are discriminated against.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with families filing multiple complaints triggering inspections for infection control, medication management, and care planning problems. The 64 deficiencies across recent surveys show persistent challenges in infection prevention (appearing in 2025, 2024, 2023, and 2019), medication safety errors, and basic resident care assistance. While the facility corrects violations when cited, the pattern of complaint-driven investigations and repeated infection control failures in particular suggests ongoing operational concerns families should carefully evaluate.
Mar 24, 2025Complaint2
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2024Routine18
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 31, 2024Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 16, 2024
$35,968
Payment Denial
Dec 16, 2024
1-day denial
Ownership & Operations
Who Operates This Facility
Troy Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Crown Healthcare Group
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 9
Ownership & Management
Owners
Crown Ohio Holdco II LLC
Owner · Organization
Crown II Tbd Holdco LLC
Owner (parent company) · Organization
Fejcc Trust
Owner (parent company) · Organization
Mrs Family Trust
Owner (parent company) · Organization
Neuman, Mark
Owner (parent company)
Singer, Meir
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit troycarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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