Piqua Manor
Strong Medicare quality ratings; families often praise effective physical and respiratory therapy. Still worth an in-person visit.
based on 29 Google reviews

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What this means for your family
While the clinical and therapy staff receive praise for their care, families should be extremely cautious regarding the facility's administrative and billing practices. We strongly recommend clarifying all financial expectations in writing before admission and monitoring the environment closely for cleanliness, as recent reports indicate significant lapses in sanitation.
Google Reviews
Google Reviews
29 reviews on Google“Piqua Manor receives polarized feedback, with many reviewers praising the clinical and therapy staff for their kindness and effectiveness during rehabilitation. However, there are significant and recurring complaints regarding the facility's administration, specifically concerning aggressive billing practices and poor communication during sensitive family situations.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and respiratory therapy
- Kind and compassionate nursing and aide staff
- Successful rehabilitation outcomes
Concerns
- Aggressive and unprofessional billing practices (mentioned by 3 reviewers)
- Poor administrative communication and management (mentioned by 3 reviewers)
- Unresponsive staff to patient needs/call bells (mentioned by 2 reviewers)
- Sanitation issues including bed bugs and dirty linens (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the success of your physical and respiratory therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call bells are answered promptly and that every resident's immediate needs are met throughout the day?
- 3What specific protocols do you have in place to ensure the highest standards of cleanliness and sanitation in the resident rooms and linens?
- 4Could you explain your process for communicating updates regarding a resident's care and any changes in their medical status to the family?
- 5In the event of a medical emergency during the night, what is the procedure for notifying the family and coordinating care?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff, from nursing to house cleaning, were so kind to him! The RTs, PTs, nurses, aides, everyone, did a wonderful job, was kind to him and got him weaned from the ventilator!”
“The staff was wonderful to my mother and myself all the way up to my mothers death. But the administration and other business personnel was rude and uncaring. One time my mom was in the hospital not doing well and i get a call wenting payment.”
“Rooms beautiful. Sheets were stained and looked dirty. Hadn’t been changed. Found a bed bug crawling up the curtain, a few more in the corner of room on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against Piqua Manor resulting in deficiencies for safety hazards, abuse reporting failures, daily care assistance, and medication management. The facility shows recurring issues with medication management, infection control, and resident safety across multiple years from 2019 to 2024. While all deficiencies have correction dates, the pattern of repeated problems in key care areas warrants careful consideration during any visit.
Mar 26, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 29, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 17, 2021Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 7, 2019Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Piqua Manor
for profit
Chain Affiliation
Hcf Management
22 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 22 (Best)
Ownership & Management
Owners
Hcf Operations, INC
Owner · Organization
Chad M. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
David V. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Hcf, INC
Owner (parent company) · Organization
Jeffrey L. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Joann C. Unverferth 12-29-04 Revocable Trust
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv
Owner (parent company) · Organization
Joseph L. Unverferth 12-15-11 Irrv Grantor Tr
Owner (parent company) · Organization
Lawrence G. Unverferth 12-13-11 Irrv Grantor Tr
Owner (parent company) · Organization
R. Steven Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit piquamanor.com
Medicare data downloads
Original nursing home datasets
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