See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Piqua Manor

Strong Medicare quality ratings; families often praise effective physical and respiratory therapy. Still worth an in-person visit.

1840 West High Street, Piqua, OH 4535699 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 29 Google reviews

5
4
3
2
1
Piqua Manor Nursing Home in Piqua, OH — Street View
Street View

Watch Piqua Manor

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the clinical and therapy staff receive praise for their care, families should be extremely cautious regarding the facility's administrative and billing practices. We strongly recommend clarifying all financial expectations in writing before admission and monitoring the environment closely for cleanliness, as recent reports indicate significant lapses in sanitation.

Google Reviews

Google Reviews

29 reviews on Google
Piqua Manor receives polarized feedback, with many reviewers praising the clinical and therapy staff for their kindness and effectiveness during rehabilitation. However, there are significant and recurring complaints regarding the facility's administration, specifically concerning aggressive billing practices and poor communication during sensitive family situations.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean3.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Effective physical and respiratory therapy
  • Kind and compassionate nursing and aide staff
  • Successful rehabilitation outcomes

Concerns

  • Aggressive and unprofessional billing practices (mentioned by 3 reviewers)
  • Poor administrative communication and management (mentioned by 3 reviewers)
  • Unresponsive staff to patient needs/call bells (mentioned by 2 reviewers)
  • Sanitation issues including bed bugs and dirty linens (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)4.55.0'20(1)1.74.5'22(16)2.81.0'25(1)1.0'26(1)

Distribution · 33 analyzed

5
16
4
5
3
2
2
1
1
9

How They Respond to Reviews

28%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the success of your physical and respiratory therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that call bells are answered promptly and that every resident's immediate needs are met throughout the day?
  • 3What specific protocols do you have in place to ensure the highest standards of cleanliness and sanitation in the resident rooms and linens?
  • 4Could you explain your process for communicating updates regarding a resident's care and any changes in their medical status to the family?
  • 5In the event of a medical emergency during the night, what is the procedure for notifying the family and coordinating care?
  • 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The entire staff, from nursing to house cleaning, were so kind to him! The RTs, PTs, nurses, aides, everyone, did a wonderful job, was kind to him and got him weaned from the ventilator!

Rehab patient's family · 2022★★★★★

The staff was wonderful to my mother and myself all the way up to my mothers death. But the administration and other business personnel was rude and uncaring. One time my mom was in the hospital not doing well and i get a call wenting payment.

Long-term resident's family · 2023★★☆☆☆

Rooms beautiful. Sheets were stained and looked dirty. Hadn’t been changed. Found a bed bug crawling up the curtain, a few more in the corner of room on the floor.

Long-term resident's family · 2025☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
3.71hrs
90%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility58.9%
Worse than Avg
Here
58.9%
US
93.4%
OH
92.6%
Miami
96.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
OH
28.2%
Miami
30.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Mixed vs Avgs
Here
6.7%
US
14.4%
OH
5.8%
Miami
7.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.4%
OH
21.6%
Miami
19.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
15.3%
OH
6.9%
Miami
9.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Worse than Avg
Here
90.5%
US
95.5%
OH
94.5%
Miami
92.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.2%
Worse than Avg
Here
18.2%
US
81.8%
OH
78.4%
Miami
88.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.7%
Worse than Avg
Here
51.7%
US
79.7%
OH
75.6%
Miami
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Miami
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.1)
5 complaint-triggered

Families have filed complaints against Piqua Manor resulting in deficiencies for safety hazards, abuse reporting failures, daily care assistance, and medication management. The facility shows recurring issues with medication management, infection control, and resident safety across multiple years from 2019 to 2024. While all deficiencies have correction dates, the pattern of repeated problems in key care areas warrants careful consideration during any visit.

Mar 26, 2026Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Aug 22, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 26, 2024Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 29, 2023Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 17, 2021Routine
5
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 7, 2019Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Piqua Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Hcf Management

Chain Size

22 facilities nationwide

Chain avg rating: 3.4/5 · Rank 1 of 22 (Best)

Ownership & Management

Owners

Hcf Operations, INC

Owner · Organization

100%

Chad M. Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

David V. Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

Hcf, INC

Owner (parent company) · Organization

Jeffrey L. Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

Joann C. Unverferth 12-29-04 Revocable Trust

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.

Owner (parent company) · Organization

Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv

Owner (parent company) · Organization

Joseph L. Unverferth 12-15-11 Irrv Grantor Tr

Owner (parent company) · Organization

Lawrence G. Unverferth 12-13-11 Irrv Grantor Tr

Owner (parent company) · Organization

R. Steven Unverferth 12-14-11 Irrv Grantor Tr

Owner (parent company) · Organization

Key personnel

Klay, CelesteW-2 Managing EmployeeRomes, KerriW-2 Managing EmployeeSaintignon, MeganW-2 Managing EmployeeShaw, AnthonyW-2 Managing EmployeeUnverferth, ChadW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call