Trinity Ridge
Strong Medicare quality ratings; families often praise friendly and welcoming front desk staff. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
Trinity Ridge has a strong reputation for cleanliness and effective rehab services, but there are recurring, serious reports of staff neglect and poor responsiveness. When touring, we strongly recommend observing the staff-to-resident interaction in the hallways and asking specifically about their protocols for preventing bedsores and ensuring timely assistance with daily needs.
Google Reviews
Google Reviews
45 reviews on Google“Trinity Ridge receives highly polarized feedback, with many reviewers praising the front desk staff and facility cleanliness, while others report serious concerns regarding neglect and poor care. Families are divided, with some highlighting excellent rehab and nursing support, while others describe issues with staff responsiveness, hygiene, and the quality of food.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Clean, well-maintained facility environment
- Effective rehab and physical therapy teams
- Long-tenured, caring nursing staff
Concerns
- Staff negligence and lack of responsiveness to resident needs (mentioned by 4 reviewers)
- Poor food quality and lack of assistance with meals (mentioned by 3 reviewers)
- Staff distracted by personal phone use during shifts (mentioned by 2 reviewers)
- Poor communication and lack of feedback to families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, what specific protocols do you have in place to ensure staff remain fully engaged and attentive to resident needs throughout their entire shift?
- 2I noticed some families have expressed concerns regarding mealtime assistance; could you walk me through how staff support residents who may need extra help during dining hours?
- 3With your strong rehab team, how do you ensure that the communication loop between the medical staff and family members remains consistent and proactive?
- 4Since the facility has had a few recent state violations, what steps has the leadership team taken to address those specific areas and prevent future occurrences?
- 5Could you share how you plan to expand or improve the current activities calendar to ensure residents have a more robust and engaging daily social experience?
- 6In the event of a sudden change in a resident's health, what is your standard process for notifying the family and coordinating with their primary care physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff on the 700 hall are wonderful, even when they are understaffed they do their best to go above and beyond for the resident’s. The facility is always clean and does not have the usual “nursing home” smell.”
“The cna’s r so disrespectful they can’t get out they phones long enough to take care of my grandma... the bathrooms are disgusting the floors look like they haven’t been cleaned in years.”
“My mother was only there just nearly over two months and in that time she got two UTI's and three beds sores. One on the back of each leg and one on her butt. Ask yourself ...What does that say about them?”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
9
measures
6
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Ridge has a mixed record with 11 deficiencies across three surveys, including one complaint from a family regarding resident rights. The facility shows recurring issues with electrical systems and safety infrastructure across all three surveys. Most recent deficiencies involved medication management, resident assessments, and infection control. All identified problems have been corrected by the facility.
Mar 27, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nov 29, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 29, 2023Routine2
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 9, 2022Routine3
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Trinity Ridge
nonprofit
Chain Affiliation
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 2 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit trinityridge.net
Medicare data downloads
Original nursing home datasets
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