Nursing HomeMedicaid Medicare 5-star

Trinity Ridge

Strong Medicare quality ratings; public reviewers often praise friendly and welcoming front desk staff. Still worth an in-person visit.

2140 Medical Park Drive, Hickory, NC 28602|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 45 Google reviews

(828) 322-6995 Directions Website

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What this means for your family

Trinity Ridge has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: friendly and welcoming front desk staff and clean, well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

48 public Google reviews available

Trinity Ridge receives highly polarized feedback, with many reviewers praising the front desk staff and facility cleanliness, while others report serious concerns regarding neglect and poor care. Families are divided, with some highlighting excellent rehab and nursing support, while others describe issues with staff responsiveness, hygiene, and the quality of food.

Quality Themes

Tap a score for details

Strengths

Friendly and welcoming front desk staff
Clean, well-maintained facility environment
Effective rehab and physical therapy teams
Long-tenured, caring nursing staff

Concerns

Staff negligence and lack of responsiveness to resident needs (mentioned by 4 reviewers)
Poor food quality and lack of assistance with meals (mentioned by 3 reviewers)
Staff distracted by personal phone use during shifts (mentioned by 2 reviewers)
Poor communication and lack of feedback to families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 48 analyzed

⚡13 reviews posted between Feb 2, 2026 – Feb 5, 2026 · 13 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the high staffing rating, what specific protocols do you have in place to ensure staff remain fully engaged and attentive to resident needs throughout their entire shift?
2I noticed some families have expressed concerns regarding mealtime assistance; could you walk me through how staff support residents who may need extra help during dining hours?
3With your strong rehab team, how do you ensure that the communication loop between the medical staff and family members remains consistent and proactive?
4Since the facility has had a few recent state violations, what steps has the leadership team taken to address those specific areas and prevent future occurrences?
5Could you share how you plan to expand or improve the current activities calendar to ensure residents have a more robust and engaging daily social experience?
6In the event of a sudden change in a resident's health, what is your standard process for notifying the family and coordinating with their primary care physician?

Personalized based on this facility's data

Key Review Excerpts

“The staff on the 700 hall are wonderful, even when they are understaffed they do their best to go above and beyond for the resident’s. The facility is always clean and does not have the usual “nursing home” smell.”

Family member · 2026★★★★★

“My mother was only there just nearly over two months and in that time she got two UTI's and three beds sores. One on the back of each leg and one on her butt. Ask yourself ...What does that say about them?”

Daughter of resident · 2026★★☆☆☆

“The physical therapist, speech therapist, nurses, nurse aids, administration, and kitchen staff have made this an excellent experience.”

Grandchild of rehab patient · 2024★★★★★

Source: 48 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.96hrs

Registered nurses for medical care

Total Nursing

4.57hrs

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility45.4%

Worse than Avg

Here

45.4%

14.1%

18.3%

Catawba

13.5%

Residents needing more daily help over time

↓ Lower is better

This Facility39.9%

Worse than Avg

Here

39.9%

13.9%

15.6%

Catawba

13.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility78.9%

Worse than Avg

Here

78.9%

93.5%

92.0%

Catawba

98.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.9%

Worse than Avg

Here

30.9%

19.0%

20.7%

Catawba

23.4%

Residents with depression symptoms

↓ Lower is better

This Facility2.6%

Mixed vs Avgs

Here

2.6%

12.8%

5.9%

Catawba

0.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.9%

Mixed vs Avgs

Here

22.9%

19.5%

21.3%

Catawba

31.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility89.9%

Mixed vs Avgs

Here

89.9%

79.8%

78.1%

Catawba

92.5%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.2%

Mixed vs Avgs

Here

90.2%

82.0%

80.6%

Catawba

96.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.4%

Catawba

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

12findings in history

Latest survey: 1 · well below NC avg (5.6)

1 complaint-triggered findings

Trinity Ridge has a mixed record with 11 deficiencies across three surveys, including one complaint from a family regarding resident rights. The facility shows recurring issues with electrical systems and safety infrastructure across all three surveys. Most recent deficiencies involved medication management, resident assessments, and infection control. All identified problems have been corrected by the facility.

Jun 18, 2026Routine1 finding

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Mar 27, 2025Routine5 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Nov 29, 2023Complaint1 finding

0550Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 29, 2023Routine2 findings

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 9, 2022Routine3 findings

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Trinity Ridge

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lutheran Services Carolinas

Chain Size

9 facilities nationwide

Chain avg rating: 4.3/5 · Rank 1 of 9 (Highest rating)

Ownership & Management

Key personnel

Goins, TedManaging Control - Governing BodyHerman, RichardManaging Control - Governing BodyNelson, DouglasManaging Control - Governing BodySmith, KeshaOfficer / DirectorMaddry, KarenOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(828) 322-6995

trinityridge.net

2140 Medical Park Drive

Hickory, NC 28602

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

45 reviews from families & visitors

Official Website

Visit trinityridge.net

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.