Serenity Family Care Home
Families consistently rate this highly — reviewers highlight warm, family-like atmosphere. Schedule a visit to confirm the fit.
based on 109 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, beautiful, and highly personable environment. The staff consistently receives praise for treating residents like family, though you may want to ask for more specific details on dining and medication protocols as they are not detailed in the reviews.
Google Reviews
Google Reviews
109 reviews on Google“Families can expect a warm, family-like atmosphere where staff members are frequently praised for being caring and welcoming. The facility is noted for its exceptional cleanliness and beautiful, well-maintained environment.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Exceptional cleanliness
- Friendly and caring staff
- Beautifully maintained facility
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the home is so small and intimate, how do you ensure each of the six residents gets personalized attention during mealtimes?
- 2The facility looks incredibly well-maintained; what is your routine for ensuring the home stays so clean and comfortable for the residents?
- 3I noticed how much you value feedback from families; how do you typically incorporate family suggestions into the daily care plan?
- 4What kind of daily activities or social outings do you organize to keep the residents engaged with one another in such a cozy setting?
- 5In the event of a medical emergency or if a resident's health needs change suddenly, what is your protocol for coordinating with doctors or hospitals?
- 6How do you foster that warm, family-like atmosphere among the residents and staff throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Following a recent tour of Serenity Family Care Home, led by the Activities Director, Amanda, I was highly impressed by the facility's exceptional cleanliness and aesthetically pleasing environment.”
“It is really like a family. I feel my husband is being cared for in a competent and loving way. I’m very grateful!”
“The facility is amazing and the staff are treating the residents like family. Savannah is amazing!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 22, 2025Complaint
The facility failed to ensure that all staff members had Health Care Personnel Registry (HCPR) checks completed prior to being employed. Specifically, personnel records for three out of four sampled staff members lacked documentation of HCPR checks at the time of hire.
Jul 8, 2025Other
The facility failed to ensure that resident care plans were updated. Based on interviews and record reviews, the facility did not meet the requirements for maintaining current resident assessments.
Jul 8, 2025Other
The facility failed to complete annual resident assessments for three sampled residents. Specifically, one resident had no care plans since April 2023, and another had an incomplete care plan lacking required signatures from the assessor and the Primary Care Provider.
Mar 16, 2021Other
The facility failed to ensure the accuracy of Medication Administration Records (MAR) for a resident. Specifically, the MAR for Resident #2 lacked entries for the administration of prescribed albuterol treatments during January, February, and March of 2021.
Aug 18, 2016Complaint
The facility failed to ensure that one of two sampled residents was notified of their discharge and appeal rights at least 30 days prior to discharge. Specifically, Resident #4 was transferred without receiving proper notice, and the resident's family was not notified of the change in residence.
Contact
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References & Resources
Google Maps
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Google Reviews
109 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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