Nursing HomeMedicaid

Trinity Glen

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

849 Waterworks Road, Winston-Salem, NC 27101|117 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 27 Google reviews

(336) 595-2166 Directions Website

Street View

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What this means for your family

Trinity Glen has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

30 public Google reviews available

Trinity Glen receives high praise for its clean, well-maintained environment and dedicated rehabilitation therapy team, with many families noting significant progress in their loved ones' recovery. However, there are serious, recurring reports regarding billing disputes, aggressive discharge tactics, and lapses in basic hygiene and patient care. Families should weigh the facility's strong clinical reputation against these concerning administrative and oversight issues.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Effective physical and occupational therapy
Attentive and professional nursing staff
Appetizing food options

Concerns

Aggressive billing practices and threats of discharge over payments (mentioned by 2 reviewers)
Inconsistent hygiene care and failure to change soiled clothing (mentioned by 2 reviewers)
Poor communication and unprofessional conduct by staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 30 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1It is wonderful to see your 5-star CMS ratings for staffing and health inspections; how do you ensure that level of professional care is maintained during shift changes?
2We noticed some mentions of great food options in your reviews; could you tell us more about the daily meal planning and how much input residents have in their menus?
3How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
4What specific protocols are in place to ensure consistent personal hygiene and assistance with dressing for residents throughout the day?
5Could you describe the process for managing medications and how you prevent any errors during administration?
6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“The facility was clean and my mom liked the food - important because of her frailty. The staff was kind and professional, the nurses, CNAs, physical therapists, occupational therapists, and social workers.”

Rehab patient's family · 2024★★★★★

“Mom moved into Trinity Glen recently and loves it. I had visited and toured a number of places and Trinity Glen stood out. Very clean, nicely updated.”

Long-term resident's family · 2024★★★★★

“This facility is the place attorneys warn you about, please do your due diligence! They will try to financially take advantage of your loved one.”

Family member · 2023★☆☆☆☆

Source: 30 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

4.16hrs

All nurses + aides combined

Staff Turnover

45%

Lower is better (< 30% = good)

RN Turnover

14%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.8%

5.9%

Forsyth

2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

19.0%

20.7%

Forsyth

21.2%

Residents needing more daily help over time

↓ Lower is better

This Facility21.8%

Worse than Avg

Here

21.8%

13.9%

15.6%

Forsyth

15.3%

Residents whose walking got worse

↓ Lower is better

This Facility19.5%

Mixed vs Avgs

Here

19.5%

14.1%

18.3%

Forsyth

20.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility89.0%

Worse than Avg

Here

89.0%

93.5%

92.0%

Forsyth

94.2%

Residents vaccinated for the flu

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

95.5%

94.1%

Forsyth

92.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.4%

Better than Avg

Here

95.4%

82.0%

80.6%

Forsyth

82.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility81.6%

Better than Avg

Here

81.6%

79.8%

78.1%

Forsyth

72.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.2%

Worse than Avg

Here

2.2%

1.6%

1.4%

Forsyth

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

6findings in history

Latest survey: 2 · well below NC avg (5.6)

1 complaint-triggered findings

Trinity Glen has 10 federal deficiencies across 3 surveys, all corrected by the facility. The most recent issues in 2023 focused on fire safety systems including sprinkler maintenance and emergency power. Earlier deficiencies involved resident care planning, safety supervision, and food handling. All problems appear resolved with no recurring patterns across different survey years, suggesting the facility addresses identified issues promptly.

Apr 2, 2026Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 2, 2026Routine1 finding

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Aug 31, 2023Routine3 findings

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 5, 2019Routine1 finding

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Trinity Glen

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lutheran Services Carolinas

Chain Size

9 facilities nationwide

Chain avg rating: 4.3/5 · Rank 1 of 9 (Highest rating)

Ownership & Management

Key personnel

Goins, TedManaging Control - Governing BodyHerman, RichardManaging Control - Governing BodyMaddry, KarenManaging Control - Governing BodyNelson, DouglasManaging Control - Governing BodyNickerson, KirbyManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(336) 595-2166

trinityglen.net

849 Waterworks Road

Winston-Salem, NC 27101

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

27 reviews from families & visitors

Official Website

Visit trinityglen.net

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.