Trinity Glen
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
Trinity Glen offers a clean environment and effective rehabilitation therapy, making it a strong candidate for post-hospital recovery. However, families must be vigilant regarding billing statements and should conduct frequent, unannounced visits to ensure personal hygiene standards are consistently met.
Google Reviews
Google Reviews
25 reviews on Google“Trinity Glen receives high praise for its clean, well-maintained environment and dedicated rehabilitation therapy team, with many families noting significant progress in their loved ones' recovery. However, there are serious, recurring reports regarding billing disputes, aggressive discharge tactics, and lapses in basic hygiene and patient care. Families should weigh the facility's strong clinical reputation against these concerning administrative and oversight issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Attentive and professional nursing staff
- Appetizing food options
Concerns
- Aggressive billing practices and threats of discharge over payments (mentioned by 2 reviewers)
- Inconsistent hygiene care and failure to change soiled clothing (mentioned by 2 reviewers)
- Poor communication and unprofessional conduct by staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see your 5-star CMS ratings for staffing and health inspections; how do you ensure that level of professional care is maintained during shift changes?
- 2We noticed some mentions of great food options in your reviews; could you tell us more about the daily meal planning and how much input residents have in their menus?
- 3How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
- 4What specific protocols are in place to ensure consistent personal hygiene and assistance with dressing for residents throughout the day?
- 5Could you describe the process for managing medications and how you prevent any errors during administration?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean and my mom liked the food - important because of her frailty. The staff was kind and professional, the nurses, CNAs, physical therapists, occupational therapists, and social workers.”
“Mom moved into Trinity Glen recently and loves it. I had visited and toured a number of places and Trinity Glen stood out. Very clean, nicely updated.”
“This facility is the place attorneys warn you about, please do your due diligence! They will try to financially take advantage of your loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Glen has 10 federal deficiencies across 3 surveys, all corrected by the facility. The most recent issues in 2023 focused on fire safety systems including sprinkler maintenance and emergency power. Earlier deficiencies involved resident care planning, safety supervision, and food handling. All problems appear resolved with no recurring patterns across different survey years, suggesting the facility addresses identified issues promptly.
Aug 31, 2023Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 30, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2019Routine1
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Ownership & Operations
Who Operates This Facility
Trinity Glen
nonprofit
Chain Affiliation
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 3 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit trinityglen.net
Medicare data downloads
Original nursing home datasets
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