Tri-county Nursing Home
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While the rehabilitation department is frequently praised for helping patients regain mobility, the facility has seen a sharp decline in sentiment regarding nursing and administrative staff. Families should be extremely cautious and monitor their loved ones closely for signs of neglect or unprofessional conduct, as recent reports indicate significant issues with staff accountability.
Google Reviews
Google Reviews
15 reviews analyzed“Tri-County Nursing Home presents a polarized experience, with some families praising the facility's cleanliness and the effectiveness of the rehabilitation staff. However, multiple recent reviews raise serious concerns regarding unprofessional staff behavior, poor communication, and instances of neglect or bullying by administrative personnel.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Compassionate care reported by some families
Concerns
- Unprofessional or uncaring staff behavior (mentioned by 4 reviewers)
- Lack of communication and administrative bullying (mentioned by 2 reviewers)
- Neglect and lack of patient monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your high CMS overall rating, how do you ensure that the quality of care remains consistent across all shifts?
- 2What specific steps does your team take to ensure clear and frequent communication with family members regarding a resident's daily well-being?
- 3We've heard great things about your rehabilitation therapy team; could you tell us more about how they work with residents to regain independence?
- 4How does the nursing staff monitor residents throughout the night to ensure they are safe and comfortable?
- 5What kind of daily activities or social outings are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the protocol for contacting the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The only good thing as I see it is that the physical therapy staff is attentive, as far as the rest the staff sucks!!”
“The office lady's are very much bullies. They bullied my mom into changing insurance with the threat of self pay or my dad being kicked out.”
“In the amount of time that my mother was in this facility, she was left alone more than she was checked on. She was not given appropriate showers. There are times when she was yelled at when she needed help with simple things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tri-County Nursing Home shows a pattern of corrected deficiencies across three surveys with no complaint-triggered issues, suggesting responsive management when problems arise. The facility has had recurring issues with resident assessment and care planning, appearing in both 2023 and 2024 surveys, along with isolated deficiencies in nutrition, infection control, and fire safety that were each corrected after identification.
Apr 9, 2026Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nov 7, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 20, 2023Routine8
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 24, 2022Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Tri-county Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit tricountynh.org
Medicare data downloads
Original nursing home datasets
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