Treasure Hills Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 82 Google reviews

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What this means for your family
This facility offers exceptional rehabilitation and occupational therapy that has significantly improved lives for several patients. However, families must be extremely vigilant regarding hygiene and monitoring, as multiple reviewers have reported issues with bedsores and inadequate supervision of residents with cognitive impairments.
Google Reviews
Google Reviews
82 reviews on Google“Families often praise the facility for its professional, caring, and attentive nursing and therapy teams, particularly for successful rehabilitation outcomes. However, there are serious allegations regarding patient neglect, including issues with bedsores, hygiene, and failure to monitor wandering residents with dementia. While many find the environment clean and the activities engaging, others report significant concerns regarding staff responsiveness and cleanliness in resident rooms.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation and occupational therapy
- Engaging resident activities and social events
- Clean and well-maintained facility
Concerns
- Patient neglect and hygiene issues (mentioned by 2 reviewers)
- Inadequate monitoring of memory care/wandering residents
- Room cleanliness and maintenance (mentioned by 2 reviewers)
- Staff responsiveness to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or departments mentioned. For negative reviews, the owner maintains a professional tone, acknowledging the severity of the concerns and inviting direct communication for resolution.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 2What specific protocols are in place to monitor residents in the memory care unit to ensure they stay safe and secure?
- 3How do you manage call light response times to ensure residents' needs are met promptly, especially during the night?
- 4Could you tell us more about the daily social events and activities available to help residents stay engaged with the community?
- 5In the event of a medical emergency after hours, what is the specific process for contacting physicians and notifying the family?
- 6What is your current process for maintaining room cleanliness and ensuring the facility stays well-maintained for the residents?
Personalized based on this facility's data
Key Review Excerpts
“I was so depressed when the doctors told me I would not be the same for the rest of my life. . . After a week as an inpatient nurses and staff were so encouraging and motivating that I soon believed that my illness was not going to define me!”
“The doctor's told her she wouldn't be able to use her arm again, it was horrible. After her surgery the Ocupational Therapists at this facility were so kind and helpful to her.”
“Up until my father had a wandering incident they were actually doing a good job but ghosted me when I asked for more information and actions to correct what had happened. My father has Alzheimer’s and their staff watched and let him key in the code to exit the facility instead of redirecting him elsewhere”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns, with families reporting 13 deficiencies that triggered federal investigations, including recent issues with abuse and neglect reporting that occurred multiple times between 2024-2025. The most recurring problems involve abuse and neglect protections, medication management, and food safety standards. While all deficiencies show correction dates, the repeated nature of serious issues like failure to properly report suspected abuse suggests ongoing challenges with resident safety protocols that families should carefully consider.
Dec 10, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 20, 2024Routine14
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 15, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
BLACKRIDGE CANYON HEALTHCARE LLC
AMY GUTIERREZ
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 26 of 84
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit treasurehillshealthcare.com
Medicare data downloads
Original nursing home datasets
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