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Nursing HomeMedicaid

Treasure Hills Healthcare and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2204 Pease St., Harlingen, TX 78550120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 82 Google reviews

5
4
3
2
1
Treasure Hills Healthcare and Rehabilitation Center Nursing Home in Harlingen, TX — Street View
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What this means for your family

This facility offers exceptional rehabilitation and occupational therapy that has significantly improved lives for several patients. However, families must be extremely vigilant regarding hygiene and monitoring, as multiple reviewers have reported issues with bedsores and inadequate supervision of residents with cognitive impairments.

Google Reviews

Google Reviews

82 reviews on Google
Families often praise the facility for its professional, caring, and attentive nursing and therapy teams, particularly for successful rehabilitation outcomes. However, there are serious allegations regarding patient neglect, including issues with bedsores, hygiene, and failure to monitor wandering residents with dementia. While many find the environment clean and the activities engaging, others report significant concerns regarding staff responsiveness and cleanliness in resident rooms.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean5.0Activities8.0MedsN/AMemory2.0Comms4.0Value3.0

Strengths

  • Compassionate and professional nursing staff
  • Effective rehabilitation and occupational therapy
  • Engaging resident activities and social events
  • Clean and well-maintained facility

Concerns

  • Patient neglect and hygiene issues (mentioned by 2 reviewers)
  • Inadequate monitoring of memory care/wandering residents
  • Room cleanliness and maintenance (mentioned by 2 reviewers)
  • Staff responsiveness to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02022(2)3.32023(14)4.62024(49)4.42025(12)3.92026(11)

Distribution · 88 analyzed

5
67
4
3
3
3
2
2
1
13
13 reviews posted between Sep 29, 2024Oct 5, 2024 · 13 were 5-star

How They Respond to Reviews

27%response rate
Good

The owner provides highly personalized responses to positive reviews, often addressing specific staff members or departments mentioned. For negative reviews, the owner maintains a professional tone, acknowledging the severity of the concerns and inviting direct communication for resolution.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
  • 2What specific protocols are in place to monitor residents in the memory care unit to ensure they stay safe and secure?
  • 3How do you manage call light response times to ensure residents' needs are met promptly, especially during the night?
  • 4Could you tell us more about the daily social events and activities available to help residents stay engaged with the community?
  • 5In the event of a medical emergency after hours, what is the specific process for contacting physicians and notifying the family?
  • 6What is your current process for maintaining room cleanliness and ensuring the facility stays well-maintained for the residents?

Personalized based on this facility's data


Key Review Excerpts

I was so depressed when the doctors told me I would not be the same for the rest of my life. . . After a week as an inpatient nurses and staff were so encouraging and motivating that I soon believed that my illness was not going to define me!

Rehab patient · 2024★★★★★

The doctor's told her she wouldn't be able to use her arm again, it was horrible. After her surgery the Ocupational Therapists at this facility were so kind and helpful to her.

Long-term resident's family · 2023★★★★★

Up until my father had a wandering incident they were actually doing a good job but ghosted me when I asked for more information and actions to correct what had happened. My father has Alzheimer’s and their staff watched and let him key in the code to exit the facility instead of redirecting him elsewhere

Memory care family member · 2026★★☆☆☆
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
30%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
TX
2.5%
Cameron
2.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.4%
TX
9.4%
Cameron
8.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
TX
14.2%
Cameron
15.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
TX
14.9%
Cameron
13.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
TX
96.9%
Cameron
98.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Cameron
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
TX
89.2%
Cameron
95.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
79.7%
TX
88.0%
Cameron
90.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Cameron
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
15 complaint-triggered

This facility has concerning complaint patterns, with families reporting 13 deficiencies that triggered federal investigations, including recent issues with abuse and neglect reporting that occurred multiple times between 2024-2025. The most recurring problems involve abuse and neglect protections, medication management, and food safety standards. While all deficiencies show correction dates, the repeated nature of serious issues like failure to properly report suspected abuse suggests ongoing challenges with resident safety protocols that families should carefully consider.

Dec 10, 2025Routine
7
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Aug 21, 2025Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 18, 2025Complaint
2
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 20, 2024Routine
14
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Aug 15, 2024Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Feb 5, 2024Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fannin County Hospital Authority

Organization Type

for profit

Management Company

BLACKRIDGE CANYON HEALTHCARE LLC

Administrator

AMY GUTIERREZ

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 26 of 84

Ownership & Management

Owners

Fannin County Hospital Authority

Owner · Organization

Key personnel

Gutierrez, AmyManaging Control - Governing BodyRodriguez, JoseManaging Control - Governing BodyBurnam, SoonOfficer / DirectorSanderson, ClarkOfficer / DirectorBlack Ridge Canyon Healthcare LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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