A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 59 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Town Hall Estates Keene INC has a middle-range Medicare overall rating. Strengths include compassionate and attentive nursing staff. Some reviewers note concerns about slow response to call lights (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families often praise the facility for its compassionate nursing staff and excellent physical therapy department, with many residents feeling treated like family. However, there are serious reports of neglect regarding call light responsiveness and occasional instances of staff rudeness or lack of empathy.
Quality Themes
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Concerns
Rating Trends
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Distribution · 64 analyzed
The owner primarily uses repetitive, templated phrases to acknowledge positive reviews and uses a standard corporate disclaimer to deflect negative feedback. Responses to 5-star reviews often lack depth, frequently relying on variations of 'Thank you for the 5 star review.'
Personalized based on this facility's data
Key Review Excerpts
“The nurses, physical therapy, CNA’s, maintenance & the admin are all the nicest people. My dad was treated with dignity and kindness and he really enjoyed everyone here.”
“U know a place is great when u actually miss the people taking care of ur loved one. The warmth, respect, and kindness shown was beyond.”
“My father was here for skilled nursing, strength rehabilitation. This place neglected my dad. His call light was plugged and I plugged it back in. I hit the call button, over 15 minutes pasted and noone came in.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
7
measures
7
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 11 complaint-triggered deficiencies out of 27 total, indicating families have filed reports about care issues. The most recurring problems involve resident rights violations, care planning failures, and safety hazards including medication errors. Issues persist across multiple years, with recent complaints in 2025 about dignity rights and care planning, suggesting ongoing challenges despite corrections being reported for each deficiency.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 9, 2025
$8,402
Fine
Oct 20, 2023
$7,807
Town Hall Estates Keene INC
VICKIE BRADWELL
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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