Town Hall Estates Arlington INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · $236,840 in fines
What this means for your family
This facility is a strong candidate for patients needing specialized wound care or physical therapy. However, you must closely monitor staffing levels and response times, as multiple families have reported significant delays in care and understaffing during weekends.
Google Reviews
Google Reviews
41 reviews on Google“Families seeking rehabilitation services may find success here due to highly praised physical therapy and wound care teams. However, significant concerns exist regarding consistent staffing levels, particularly on weekends, and instances of delayed response times to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and wound care teams
- Kind and attentive therapy staff
- Friendly and welcoming administrative staff
- High level of compassion from housekeeping and aides
Concerns
- Understaffing on weekends and daily (mentioned by 3 reviewers)
- Slow response times to resident requests (mentioned by 2 reviewers)
- Inconsistent nutritional quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your wound care and rehab teams; could you tell us more about how those specialists work with residents on a daily basis?
- 2How do you ensure that residents receive consistent attention and quick responses to their needs, especially during the weekends or overnight shifts?
- 3What steps are being taken to improve the variety and nutritional quality of the meal service for the residents?
- 4Can you walk us through the communication process between the nursing staff and families to ensure we are always kept in the loop regarding medical updates?
- 5In the event of a medical emergency after hours, what is the protocol for getting immediate care for a resident?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“He came there with a difficult wound he acquired from a previous nursing home Dr. Lassiter and his assistant wound nurse Deda along with the nurses and techs got my dads wound completely healed.”
“The nurses and aids were all top notch. Very caring and reassuring, Aid named Ester even brought mom some ice cream to help her adjust to the sudden change.”
“The staff were friendly and helpful It was easy to see the level of genuine affection they had for their residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 12 complaint-triggered deficiencies where families reported problems, indicating ongoing care quality issues. The most recurring problems involve infection control, medication management, and fire safety violations. While the facility corrects deficiencies when cited, many issues persist across multiple surveys, suggesting systemic challenges with maintaining consistent standards of care and safety protocols.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Routine22
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Aug 14, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2024Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Jun 20, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Nov 20, 2025
$9,113
Fine
Jul 3, 2025
$222,820
Ownership & Operations
Who Operates This Facility
Town Hall Estates Arlington, INC
nonprofit
AMERICAN RELIGIOUS TOWN HALL MEETING INC
BARBARA ECORD
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit theestatesarlington.org
Medicare data downloads
Original nursing home datasets
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