Arbrook Plaza
Strong Medicare quality ratings; families often praise top-notch physical therapy and rehabilitation team. Still worth an in-person visit.
based on 149 Google reviews
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What this means for your family
The facility's physical therapy team is a significant strength for those recovering from surgery or stroke. However, the high frequency of reports regarding neglected call lights and hygiene issues is a major red flag. If you choose this facility, you must implement a rigorous daily check-in routine to ensure your loved one's basic needs and medications are being met.
Google Reviews
Google Reviews
149 reviews on Google“Arbrook Plaza is highly regarded by many for its exceptional physical therapy team and certain compassionate nursing staff members. However, families should be extremely cautious due to frequent and severe reports of medical neglect, including failure to respond to call lights, medication errors, and inadequate hygiene care. While some residents enjoy the accommodations, there are significant, recurring allegations regarding poor facility maintenance and inconsistent staffing quality.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical therapy and rehabilitation team
- Compassionate and attentive certain nursing staff members
- Friendly and welcoming administrative staff
- Spacious and comfortable accommodations for some residents
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Inconsistent physical therapy delivery/frequency (mentioned by 4 reviewers)
- Issues with facility cleanliness and pests (mentioned by 4 reviewers)
- Poor communication from management and nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
The owner uses highly templated responses that vary based on star rating. Positive reviews receive short, repetitive pleasantries, while negative reviews are met with a standardized script directing the reviewer to a specific contact person.
Questions for Your Tour
- 1We noticed the administrative team is very welcoming; how does the management team ensure that important medical updates are communicated clearly to families?
- 2Since the rehabilitation team is highly regarded here, how do you coordinate the frequency and consistency of physical therapy sessions for new residents?
- 3What specific protocols are in place to ensure call lights are answered promptly and that residents' hygiene and personal care needs are met throughout the day?
- 4How does the nursing staff manage medication administration to ensure everything is handled accurately and safely?
- 5What steps are taken by the housekeeping team to maintain a high standard of cleanliness and comfort in the resident rooms?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is truly top-notch. They were incredibly encouraging and worked with him every single and the results speak for themselves.”
“My mother was in for rehab after a total right knee surgery, and all she did was lay in bed. Plus, she was not getting her pain meds, properly; this is neglecting a patient.”
“The staff at Arbrook Plaza’s therapy staff and nursing team helped my mother return home independently after her stroke.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arbrook Plaza has a concerning pattern of repeated deficiencies across fire safety, emergency preparedness, and infection control, with 9 complaint-triggered issues including failures to report suspected abuse and problems with medication management and resident care planning. While most deficiencies appear corrected, the facility shows recurring problems with the same safety systems across multiple inspections, and families have filed complaints about care quality issues.
Jan 15, 2026Routine10
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 23, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 1, 2024Routine22
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 28, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 3, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 14, 2023Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG ARLINGTON SNF, LP
JODI SCARBRO
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 16 of 31
Ownership & Management
Owners
Prince, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Official Website
Visit arbrookplaza.com
Medicare data downloads
Original nursing home datasets
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