Tlc Nursing Center
Strong Medicare quality ratings; families often praise warm, home-like atmosphere. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
While many reviewers praise the facility's home-like environment and compassionate staff, there are recurring, serious reports regarding a lack of patient communication tools (phones) and inconsistent therapy schedules. We strongly recommend that you verify the current policy on patient communication and request a written schedule for therapy sessions before committing to this facility.
Google Reviews
Google Reviews
133 reviews on Google“TLC Nursing Center receives a high volume of five-star reviews, many of which appear to be from a concentrated period, praising the facility's home-like atmosphere and compassionate staff. However, several critical reviews from family members highlight serious concerns regarding communication, lack of patient access to phones, and inconsistent therapy schedules. Families should weigh the reported warm environment against these specific operational complaints.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like atmosphere
- Compassionate and friendly nursing staff
- Clean, well-maintained facility
- Effective administration and management
Concerns
- Lack of patient access to telephones in rooms (mentioned by 2 reviewers)
- Inconsistent or missing therapy sessions (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff/patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It’s wonderful to see how clean and well-maintained the facility looks; how does the administration ensure this high standard of care is maintained daily?
- 2We want to make sure our loved one stays connected to us; what is the current policy regarding having a telephone or a way to call family directly from their room?
- 3How do you coordinate with physical and occupational therapists to ensure that scheduled therapy sessions are consistent and always attended?
- 4What is the best way for us to stay in regular contact with the nursing team to ensure we are always updated on any changes in their condition?
- 5Could you walk us through the protocol for handling a medical emergency or a sudden change in health during the overnight hours?
- 6What kind of daily activities or social outings do you have planned to help residents enjoy that warm, home-like atmosphere you've created?
Personalized based on this facility's data
Key Review Excerpts
“My father has been there just over a week but so far the staff has been so great. He has dementia a long with other challenging factors and can get confused and agitated. They have been handling his care with understanding.”
“Brother had therapy 1 time in the 4 visits I was there. Therapy is sitting in a recliner from 4:30/5ish, until? saw Speech therapist on 1 visit, brother stated he hadn't had therapy for 4 days.”
“There are no phones for patients to use. No call buttons in the rooms except when the state comes for inspections. Patients need help they have to scream till someone comes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
TLC Nursing Center has 20 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most frequent problems involved fire safety systems, food safety and preparation, and medication management. Issues appear to be isolated to specific survey periods rather than persistent patterns, suggesting the facility addresses identified concerns when cited by inspectors.
Apr 2, 2026Routine10
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 2, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 24, 2019Routine4
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 13, 2018Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Tlc Nursing Center
for profit
Chain Affiliation
Trinity Management, INC.
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 5
Ownership & Management
Owners
Sims, Mark
Owner
Trintiy Management, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit tlcnursingcenter.com
Medicare data downloads
Original nursing home datasets
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