Diversicare of Oneonta
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 3.0)
Below average in AL · Below recommended RN staffing · Significantly below average staffing · Below chain average · $9,318 in fines
What this means for your family
While some families report positive interactions with the daytime staff and administration, there is a consistent pattern of severe complaints regarding night shift neglect and poor communication. If you are considering this facility, we strongly recommend conducting unannounced visits during evening or weekend hours and asking specifically about their protocols for night-time rounding and emergency notification.
Google Reviews
Google Reviews
56 reviews on Google“Diversicare of Oneonta receives highly polarized feedback, with some families praising the compassionate staff and pleasant environment, while others report severe neglect and communication failures. Recurring complaints focus on inadequate night shift staffing, poor hygiene, and a lack of transparency regarding resident care and medical documentation. Families considering this facility should be aware of the significant divide between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly daytime staff
- Engaging and welcoming administrative team
- Pleasant facility amenities like the courtyard and resident cat
- Effective short-term rehab therapy
Concerns
- Neglectful or absent night shift staff (mentioned by 4 reviewers)
- Poor communication and unreturned phone calls (mentioned by 3 reviewers)
- Lack of cleanliness and facility maintenance (mentioned by 2 reviewers)
- Inadequate hygiene and basic care (diaper changes/bathing) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a lovely courtyard and a resident cat; what kind of daily activities or social opportunities are available to help residents feel engaged and connected?
- 2Given the importance of consistent care, how do you ensure the level of attention and hygiene support remains high during the night shift compared to the daytime hours?
- 3We understand that clear communication is vital for families; what is the best way for us to stay updated on our loved one’s care, and how do you handle follow-up on family inquiries?
- 4With the facility having a 2/5 staffing rating, what specific steps are you taking to ensure that every resident receives timely assistance with daily needs like bathing and dressing?
- 5How does your team coordinate medical care and medication management, and what is your protocol for keeping families informed during an urgent health situation?
- 6We appreciate that the administrative team is very welcoming; how do you incorporate that same level of responsiveness into the facility's ongoing maintenance and cleanliness standards?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs did not do their rounds, so if you think your loved one is being checked on, they are not.”
“The residents are always clean and taken care of but the floor and bathrooms need work a lot. I often had to bring cleaning stuff and wipe things down.”
“I would have liked basic information — like her last recorded vitals, the time she was last checked on, and whether any life-saving measures (such as CPR) were attempted — and no one could provide clear answers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Most concerning, one family filed a complaint that led to a deficiency for inadequate abuse and neglect prevention policies in 2023. The facility has recurring issues with building safety systems (fire safety, electrical systems), infection control appearing on two surveys, and care planning processes. While all violations have reported correction dates, the pattern of safety-related deficiencies and the complaint-triggered abuse prevention issue warrant careful consideration during your visit.
Jul 23, 2023Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 23, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 10, 2019Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 25, 2018Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Federal Penalties
Fine
Jul 23, 2023
$9,318
Payment Denial
Jul 23, 2023
8-day denial
Ownership & Operations
Who Operates This Facility
Diversicare of Oneonta
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 24 of 44
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit diversicareofoneonta.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.