Timberline Post Acute
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
This facility is highly regarded for its effective physical therapy and compassionate long-term care, making it a strong candidate for rehabilitation. However, because multiple reviewers have raised concerns about response times to call lights and hygiene during off-hours, we recommend asking specifically about their staffing ratios on weekends and nights during your tour.
Google Reviews
Google Reviews
66 reviews on Google“Timberline Post Acute receives high praise for its physical therapy department and the compassionate, friendly nature of its nursing staff. While many families report excellent care and a clean, welcoming environment, a recurring subset of reviews highlights serious concerns regarding staffing levels, particularly during off-hours, leading to delayed responses to call lights and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive, and compassionate nursing staff
- Clean and well-maintained facility
- Strong communication with families regarding care plans
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Hygiene and toileting neglect (leaving residents soiled) (mentioned by 4 reviewers)
- Understaffing during weekends and off-hours (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 5-star CMS rating, what specific protocols do you have in place to ensure that response times to call lights remain prompt, especially during weekend or evening shifts?
- 2I noticed that hygiene and personal care are top priorities for families; could you walk me through your routine for ensuring residents are assisted with toileting and personal grooming in a timely manner?
- 3Since your therapy department is highly regarded for its effectiveness, how do you integrate those physical and occupational therapy goals into the resident's daily activities?
- 4I see that you actively engage with feedback online; how do you use that communication with families to adjust or improve the care plans for individual residents?
- 5With 67 residents in the facility, how do you ensure that staffing levels remain consistent and attentive during off-hours to maintain the high standard of care you strive for?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating those updates to family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff consistently went way above and beyond to make sure my dad was comfortable, respected, and treated with dignity, even on the days when he was a bit of a h”
“My wife was taken there by ambulance and could not even row on a side in bed. She was told she would never walk. Timberview had outstanding PT and she became able to walk. Her care was outstanding”
“They are in regular contact with my family about changes and scheduling meetings to discuss care. The communication is beyond what I expected and the friendliness is genuine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, leading to 6 deficiencies including concerns about resident protection and wound care. The facility shows recurring issues with quality of care, infection control, and care planning across multiple surveys from 2019 to 2024. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality standards.
Feb 13, 2026Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 13, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Dec 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 27, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 2, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 2, 2023Routine8
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Timberline Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit timberlinepa.com
Medicare data downloads
Original nursing home datasets
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