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Nursing HomeMedicaid Investigative

Regency Albany

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

805 19th Avenue Se, Albany, OR 9732174 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 17 Google reviews

5
4
3
2
1
Regency Albany Nursing Home in Albany, OR — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (19 vs median 9.0)
  • High staff turnover (66%)

Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $30,911 in fines · Abuse citation

Source: Medicare data

What this means for your family

Regency Albany has shown a strong trend of positive feedback in recent years, particularly regarding their rehabilitation services and staff attentiveness. However, because of historical reports regarding neglect and supervision, we strongly advise you to visit during off-hours or weekends to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

17 reviews on Google
Regency Albany receives high praise for its attentive nursing staff, clean environment, and effective rehabilitation services, with multiple families noting a collaborative approach to care planning. However, there are significant historical concerns regarding neglect and poor supervision that prospective families should investigate during their tour. Overall, recent feedback highlights a positive, team-oriented culture that supports both short-term recovery and long-term comfort.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation therapy services
  • Collaborative family involvement in care planning

Concerns

  • Poor supervision and neglect of patient hygiene (mentioned by 2 reviewers)
  • Understaffing and slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(2)'24(5)'26(3)

Distribution · 18 analyzed

5
13
4
0
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's current staffing rating, how do you ensure that residents receive consistent support with daily hygiene and personal care needs throughout the day and night?
  • 2With 19 recent state violations on record, what specific steps or quality improvement initiatives has the leadership team implemented to address these findings and improve the overall care environment?
  • 3I noticed the facility has a strong reputation for rehabilitation services; how do you integrate these therapy goals into the resident's daily routine to ensure ongoing progress?
  • 4How does your team manage response times for call lights to ensure that residents are not waiting for assistance, especially during shift changes or busier times of the day?
  • 5Since family involvement in care planning is a strength here, how often can we expect to meet with the care team to review my loved one's health status and adjust their personalized care plan?
  • 6Could you walk me through your protocol for medical emergencies and how you communicate those situations to family members when they occur?

Personalized based on this facility's data


Key Review Excerpts

The staff was attentive, the place was clean, food was good and the patients were able to choose from meal options. A team of caring providers coordinated her care and included her in their treatment planning.

Short-term rehab family member · 2026★★★★★

The facility is clean and cheerful, unlike another local care facility she had been in. The staff go out of their way to provide caring, personal and professional care to each resident.

Long-term resident's family · 2025★★★★★

Our family member stayed in their Skilled Nursing Facility unit, to get PT OT and Speech Therapy after a hospital stay. They got him up on his feet (literally!) and ready to return to home life.

Skilled nursing family member · 2024★★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
5.64hrs
OK
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

6

measures

Similar to Avg

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
19.5%
OR
12.5%
Linn
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
OR
22.1%
Linn
25.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OR
95.2%
Linn
92.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.5%
Mixed vs Avgs
Here
20.5%
US
14.4%
OR
15.3%
Linn
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.7%
Mixed vs Avgs
Here
10.7%
US
12.1%
OR
4.9%
Linn
5.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
15.3%
OR
22.5%
Linn
21.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
81.8%
OR
85.5%
Linn
84.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Better than Avg
Here
85.2%
US
79.7%
OR
81.2%
Linn
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Here
1.6%
US
1.6%
OR
1.5%
Linn
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Near state avg (10.4)
5 complaint-triggered
$30,911 in fines

Families filed multiple abuse and neglect complaints, including recent cases in 2024, raising serious safety concerns. This facility has persistent problems with care planning, medication management, and infection control that recur across surveys from 2018-2024. While the facility corrects deficiencies when cited, the repeated patterns in critical areas suggest ongoing quality issues that families should carefully consider.

Mar 27, 2026Routine
12
0324Potential for harm · Widespread

Smoke Deficiencies

Provide properly protected cooking facilities.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Nov 20, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 8, 2024Routine
17
0880Immediate jeopardy · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Nov 8, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 13, 2019Routine
17
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0031Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0032Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Nov 8, 2024

$30,911

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Albany

Organization Type

for profit

Chain Affiliation

Chain Name

Regency Pacific Management

Chain Size

27 facilities nationwide

Chain avg rating: 3.6/5 · Rank 22 of 27

Ownership & Management

Owners

Lehner, Timothy

Owner

20%

Key personnel

Regency Pacific Management LLCManagerBeddoe, MarvinManagerHankey, RebeccaManagerMorris, ChristopherManagerRapp, AndrewManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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