See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Three Oaks Health Services

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

209 Wilderness View Drive, Marshfield, WI 5444975 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 23 Google reviews

5
4
3
2
1

Watch Three Oaks Health Services

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (14 vs median 7)

Below average in WI · Below recommended RN staffing · Below chain average · $41,118 in fines

Source: Medicare data

What this means for your family

This facility receives high marks for short-term rehab and physical therapy, making it a potential option for recovery. However, families should be extremely cautious regarding long-term care; multiple reviewers have raised serious concerns about understaffing and neglect. We strongly recommend visiting during off-hours and weekends to observe staffing levels and patient care quality firsthand.

Google Reviews

Google Reviews

23 reviews on Google
Three Oaks Health Services receives polarized feedback, with many short-term rehab patients praising the facility's cleanliness, therapy staff, and welcoming atmosphere. However, several long-term care family members report serious concerns regarding chronic understaffing, neglect of basic hygiene, and failure to address patient pain or wound care. Families should be aware that while the facility is often described as comfortable and friendly, there are significant reports of inconsistent care quality for residents who cannot advocate for themselves.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0Activities7.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Friendly and supportive nursing staff
  • Welcoming, home-like environment

Concerns

  • Chronic understaffing leading to neglect (mentioned by 3 reviewers)
  • Poor wound care and hygiene management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)4.25.0'20(2)3.71.0'23(1)1.05.0'25(6)3.8'26(5)

Distribution · 26 analyzed

5
18
4
1
3
1
2
0
1
6

How They Respond to Reviews

61%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a 3-star staffing rating; could you walk me through how you ensure consistent, hands-on care for residents during busy shift transitions?
  • 2Given that some families have expressed concerns regarding wound care and hygiene, what specific protocols and oversight measures do you have in place to ensure these needs are met consistently?
  • 3I see you actively engage with feedback on Google; how do you use that input from families to make tangible improvements to the daily experience here?
  • 4With 14 recent state violations, could you share what steps the leadership team has taken to address those findings and prevent similar issues moving forward?
  • 5Since residents often praise the physical and occupational therapy programs, how are these sessions integrated into the daily routine to keep residents active and engaged?
  • 6How does your nursing team coordinate with local hospitals or emergency services to ensure a seamless response if a resident’s medical condition changes suddenly?

Personalized based on this facility's data


Key Review Excerpts

I was there for short term rehab the staff was amazing from marge the sarge to my nurse robert and everyone in between the food service was good im im impressed with the housekeeping staff and how quickly our dirty laundry was done

Rehab patient · 2019★★★★

Do not put your loved ones here! They will be constantly alone, unstimulated, left unclean with out daily cares done! I am a trained professional and have received many clients from them with bed sores that took over year to heal.

Professional/Family member · 2023☆☆☆☆

Severly understaffed, wounds being ignored. People screaming all over and being ignored. While I visited I was asked by a nurse to watch a patient while she cared for someone else.

Visitor · 2024☆☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.5%
Worse than Avg
Here
80.5%
US
93.4%
WI
95.6%
Marathon
93.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.5%
WI
15.9%
Marathon
17.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
19.4%
WI
25.0%
Marathon
25.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.0%
Mixed vs Avgs
Here
3.0%
US
12.1%
WI
5.2%
Marathon
1.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.5%
WI
16.8%
Marathon
15.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.2%
Worse than Avg
Here
21.2%
US
14.4%
WI
16.7%
Marathon
14.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.5%
Worse than Avg
Here
56.5%
US
81.8%
WI
86.6%
Marathon
88.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.7%
Worse than Avg
Here
60.7%
US
79.8%
WI
82.2%
Marathon
85.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
WI
1.3%
Marathon
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (9.8)
8 complaint-triggered
$41,118 in fines

This facility has significant concerns with families filing eight complaints that triggered inspections, revealing problems with medication management, resident safety, and food safety. The most recurring issues involve medication errors, fire safety violations, and food handling deficiencies that have persisted across multiple surveys from 2022 to 2025. While the facility corrects deficiencies when cited, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.

Mar 5, 2026Routine
7
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Dec 17, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Mar 11, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 12, 2024Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Dec 12, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 4, 2024Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Mar 11, 2025

$17,345

Fine

Mar 4, 2024

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Three Oaks Health Services

Organization Type

for profit

Chain Affiliation

Chain Name

North Shore Healthcare

Chain Size

59 facilities nationwide

Chain avg rating: 2.8/5 · Rank 32 of 58

Ownership & Management

Owners

Nshc Wisconsin LLC

Owner · Organization

100%

North Shore Healthcare LLC

Owner (parent company) · Organization

100%

Baumann, Troy

Owner (parent company)

Key personnel

Cibc Bank USA5% or Greater Security InterestBaumann, TroyOfficer / DirectorHoehn, JeffreyOfficer / DirectorCibc Bank USAManagerCliftonlarsonallen LlpManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call