Three Oaks Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
Below average in WI · Below recommended RN staffing · Below chain average · $41,118 in fines
What this means for your family
This facility receives high marks for short-term rehab and physical therapy, making it a potential option for recovery. However, families should be extremely cautious regarding long-term care; multiple reviewers have raised serious concerns about understaffing and neglect. We strongly recommend visiting during off-hours and weekends to observe staffing levels and patient care quality firsthand.
Google Reviews
Google Reviews
23 reviews on Google“Three Oaks Health Services receives polarized feedback, with many short-term rehab patients praising the facility's cleanliness, therapy staff, and welcoming atmosphere. However, several long-term care family members report serious concerns regarding chronic understaffing, neglect of basic hygiene, and failure to address patient pain or wound care. Families should be aware that while the facility is often described as comfortable and friendly, there are significant reports of inconsistent care quality for residents who cannot advocate for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and supportive nursing staff
- Welcoming, home-like environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor wound care and hygiene management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; could you walk me through how you ensure consistent, hands-on care for residents during busy shift transitions?
- 2Given that some families have expressed concerns regarding wound care and hygiene, what specific protocols and oversight measures do you have in place to ensure these needs are met consistently?
- 3I see you actively engage with feedback on Google; how do you use that input from families to make tangible improvements to the daily experience here?
- 4With 14 recent state violations, could you share what steps the leadership team has taken to address those findings and prevent similar issues moving forward?
- 5Since residents often praise the physical and occupational therapy programs, how are these sessions integrated into the daily routine to keep residents active and engaged?
- 6How does your nursing team coordinate with local hospitals or emergency services to ensure a seamless response if a resident’s medical condition changes suddenly?
Personalized based on this facility's data
Key Review Excerpts
“I was there for short term rehab the staff was amazing from marge the sarge to my nurse robert and everyone in between the food service was good im im impressed with the housekeeping staff and how quickly our dirty laundry was done”
“Do not put your loved ones here! They will be constantly alone, unstimulated, left unclean with out daily cares done! I am a trained professional and have received many clients from them with bed sores that took over year to heal.”
“Severly understaffed, wounds being ignored. People screaming all over and being ignored. While I visited I was asked by a nurse to watch a patient while she cared for someone else.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing eight complaints that triggered inspections, revealing problems with medication management, resident safety, and food safety. The most recurring issues involve medication errors, fire safety violations, and food handling deficiencies that have persisted across multiple surveys from 2022 to 2025. While the facility corrects deficiencies when cited, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.
Mar 5, 2026Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Dec 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Mar 11, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 12, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Dec 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 11, 2025
$17,345
Fine
Mar 4, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Three Oaks Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 32 of 58
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
North Shore Healthcare LLC
Owner (parent company) · Organization
Baumann, Troy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit threeoakshs.com
Medicare data downloads
Original nursing home datasets
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