Norwood Health Ctr-Central
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
While some patients report successful rehabilitation and life-saving care, the facility has a pattern of serious medical negligence and poor communication. We strongly advise families to monitor their loved ones closely and be prepared to advocate for immediate medical intervention if symptoms worsen, as multiple reports suggest the facility may be slow to transfer patients to a hospital.
Google Reviews
Google Reviews
21 reviews on Google“Norwood Health Center receives highly polarized feedback, with many reviewers reporting severe medical negligence, poor communication, and unsafe conditions. While a subset of patients credits the facility with life-saving interventions and effective rehabilitation, the recurring reports of delayed medical care, lost belongings, and unprofessional staff behavior are significant causes for concern.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Life-saving crisis intervention
- Knowledgeable clinical staff
Concerns
- Negligence regarding medical emergencies and delayed hospital transfers (mentioned by 2 reviewers)
- Poor communication and unprofessional staff behavior (mentioned by 3 reviewers)
- Misplacement of patient belongings and refusal to return them (mentioned by 2 reviewers)
- Inadequate therapy time and lack of patient activities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific daily activities or social engagement programs are available to keep residents active outside of their therapy sessions?
- 2Could you walk me through your standard protocol for identifying and responding to a medical emergency, and how you ensure families are kept informed during a potential hospital transfer?
- 3What steps does the facility take to ensure that a resident’s personal belongings are tracked and protected during their stay?
- 4How do you facilitate regular communication between the clinical team and family members to ensure we are always updated on our loved one's care plan?
- 5With your strong focus on clinical expertise, how do you foster a supportive and professional environment among your staff to ensure consistent, high-quality interactions with residents?
- 6What is your process for managing and auditing medication administration to ensure accuracy and resident safety?
Personalized based on this facility's data
Key Review Excerpts
“They refused to take family member to ER after his gallbladder became infected, despite his being in pain, elevated BP, and known history of gallstones diagnosed while in THEIR care.”
“My only concern was security, while I was sleeping, another patient entered my room and that was nerve racking.”
“The staff, nurses and social worker are all quaified and worked wonders with my brother who was admitted involuntarily. The positive changes are evident in his behavior.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered findings around resident protection and proper reporting of suspected abuse in 2023, though these issues were corrected. The facility has recurring building safety concerns including stairway exits and heating systems that have received waivers, plus ongoing fire safety issues with emergency drills and flammable decorations. Most deficiencies appear to be building-related rather than direct care problems.
Apr 15, 2026Routine2
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 15, 2025Routine3
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Nov 1, 2023Routine3
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 3, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Norwood Health Ctr-Central
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit woodcountywi.gov
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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