Thornton Terrace Health Campus
Strong Medicare quality ratings; families often praise effective short-term rehab services. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
This facility is frequently praised for its rehab services and friendly atmosphere, making it a potential candidate for short-term recovery. However, given the serious historical reports regarding patient safety and missing personal property, we strongly advise families to conduct a thorough inventory of belongings upon admission and inquire specifically about the facility's fall prevention protocols.
Google Reviews
Google Reviews
23 reviews on Google“Thornton Terrace Health Campus receives highly polarized feedback, with many reviewers praising the friendly atmosphere and effective rehab services, while others report serious concerns regarding patient safety and personal property. While some families highlight the compassionate care provided by specific staff members, there are documented allegations of neglect, including unaddressed fall risks and missing personal belongings. Families should weigh the positive experiences in rehab against the critical reports of administrative and safety failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehab services
- Friendly and caring nursing staff
- Family-oriented atmosphere
- Clean facility environment
Concerns
- Patient safety and fall prevention (mentioned by 2 reviewers)
- Loss or theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your strong focus on a family-oriented atmosphere, what kind of events or activities do you host that encourage families to stay involved in their loved one's daily life?
- 2I noticed your facility has a 4/5 rating for health inspections; what specific steps are you currently taking to address the recent state violations and ensure the highest level of care?
- 3Given that some families have expressed concerns regarding fall prevention, what specific safety protocols or monitoring systems do you have in place to keep residents secure?
- 4What is your policy or process for tracking and securing personal belongings to ensure that residents' items remain safe and accounted for?
- 5I appreciate that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the care provided at Thornton Terrace?
- 6Since your short-term rehab services are highly regarded, how do you ensure the same level of personalized attention and medical oversight for long-term residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandpa had to do a short rehab stay at Thornton Terrace after he had his pacemaker put in. When visiting in the evenings, the staff were attentive and made sure he was comfortable.”
“I like to compliment a CNA that works in the Dementia area of the home. Her name is Katelyn. My Mother has been there a little over a year. Katelyn does an excellent job in caring for the residents there.”
“They will smile in your face and stab you in the back! Make sure you get an inventory list of what your loved one went into the facility with. My mother was in the facility during Covid and we were not able to see her. After her passing, her ring and earrings were missing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing challenges with fire safety systems and medication management appearing across multiple surveys, including sprinkler system maintenance and pharmacy services cited repeatedly from 2023-2025. Families have filed complaints that triggered inspections revealing issues with resident dignity, dementia care, and medication services. While all deficiencies show correction dates, the recurring patterns in critical safety and pharmacy areas warrant careful consideration during visits.
Sep 10, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 21, 2024Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 11, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jul 3, 2023Routine9
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Thornton Terrace Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 7 of 120 (Best)
Ownership & Management
Owners
Harrison County Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit thorntonterracehc.com
Medicare data downloads
Original nursing home datasets
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