Waters of Clifty Falls, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 6)
Bottom 25% in IN · Critically understaffed (RN) · Significantly below average staffing · Worst in INFINITY HEALTHCARE CONSULTING chain · No penalties on record
What this means for your family
We strongly advise families to exercise extreme caution when considering this facility. Multiple recent reports of critical medication errors, neglect, and poor sanitation present significant safety risks. If you are considering this location, we recommend requesting a tour during off-hours and speaking directly with current residents' families about their experiences with staff responsiveness.
Google Reviews
Google Reviews
40 reviews on Google“The Waters of Clifty Falls faces severe criticism regarding patient neglect, poor communication, and unprofessional staff behavior. While a small minority of reviewers praise individual nurses, the overwhelming consensus from families and former patients points to systemic issues including poor hygiene, medication errors, and a lack of responsiveness to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Select individual nurses noted for compassion
- Small community environment
- Occasional positive interactions with specific staff members
Concerns
- Neglect and poor quality of care (mentioned by 9 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Unsanitary conditions and offensive odors (mentioned by 3 reviewers)
- Staffing shortages (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving facility standards, what specific steps are you taking to enhance the cleanliness and address odor management throughout the building?
- 2I noticed that communication with families has been a challenge for some; what is your formal process for keeping us updated on our loved one's health status and daily changes?
- 3With the current staffing levels, how do you ensure that residents receive timely assistance with basic needs like hygiene and mealtime support?
- 4I see that you engage with feedback online; how do you use that family input to make tangible changes to the quality of care and staff training?
- 5Can you walk me through your medication management protocol to ensure that doses are administered accurately and on schedule?
- 6What does the daily activity schedule look like for residents, and how do you encourage participation for those who may be more socially isolated?
Personalized based on this facility's data
Key Review Excerpts
“The facility overdosed Daddy on insulin. The order for his insulin from the VA Hospital in Indianapolis read: Give 5 units of insulin at bedtime if blood glucose is over 70. What the facility entered into Daddy's chart was: Give 70 units of insulin at bedtime.”
“The STAFF are bullies and neglectful. My dad was under their care for only 12 hours and they did not have his med vac hooked up which was CRITICAL for his care, did not have his meds the next morning, told him 'you're fine' when requesting pain meds in the earlier evening.”
“Very dirty facility and smells like urine when you hit the door, lack of staffing and out of the handful I can name on one hand how many we’re professional... for the most part the staff lack people skills and is very, nonchalant, tacky, messy,sneaky and unprofessional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple family complaints triggering inspections, including recent uncorrected issues with wound care and treatment quality. The most recurring problems involve medication management, safety hazards, and wound care, with families filing reports about neglect and abuse allegations. While most deficiencies show correction dates, two recent wound care and treatment violations from January 2026 remain without correction plans, suggesting ongoing serious care quality concerns.
Apr 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 22, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Oct 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 4, 2025Routine21
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Waters of Clifty Falls, the
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 50 of 69 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit watersofcliftyfalls.com
Medicare data downloads
Original nursing home datasets
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