Thomson-Hood Veterans Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
Thomson-Hood Veterans Center is highly regarded for its compassionate, family-oriented care and clean environment, making it a strong choice for veterans. While the feedback is overwhelmingly positive, families should feel comfortable asking about current safety and infection control protocols to ensure they align with their personal expectations.
Google Reviews
Google Reviews
16 reviews on Google“Thomson-Hood Veterans Center is consistently praised for providing compassionate, high-quality care to veterans, with many families highlighting the respectful and loving treatment their loved ones receive. While the facility is frequently commended for its cleanliness and professional staff, there is a singular mention of concerns regarding safety protocols during the pandemic. Overall, families express high levels of satisfaction with the facility's ability to handle long-term care and end-of-life transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Respectful end-of-life and hospice care
- Strong support for military veterans
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on military service, what specific veteran-centered programs or community activities are available to help residents connect with their peers?
- 2With the recent health inspection results, what specific steps is the leadership team currently taking to improve those internal processes and ensure the highest standard of care?
- 3Since the staffing rating is excellent, how do you ensure that the same level of attentive, compassionate care is consistently maintained across all shifts, including weekends and holidays?
- 4Could you walk me through how your team coordinates with families during end-of-life care to ensure that the process is as peaceful and respectful as possible?
- 5What is the daily routine like for residents, and how do you tailor social or recreational activities to accommodate those with different levels of mobility?
- 6In the event of a sudden medical change, what is your protocol for communicating with family members and coordinating care with outside specialists?
Personalized based on this facility's data
Key Review Excerpts
“My husband couldn't have have better care anywhere, and when hospice was needed they made the transition as gentle and respectful as can be.”
“The admissions coordinator, Sherry has been more than professional, caring and understanding of the needs and care of my grandfather who is a 100 year old WWII vet.”
“My father is getting exceptional care as well as love and support. The nurses and nurses aides treat him like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that led to findings of resident abuse/neglect issues in 2025, which is concerning given this facility's pattern of deficiencies across resident rights, food service, and care planning over multiple years. The most recurring problems involve nutrition and dietary services (food temperature, sourcing, and storage) and resident rights violations, with all issues reportedly corrected but continuing to reappear across different surveys from 2018 to 2025.
Mar 27, 2025Routine2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 5, 2019Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 6, 2018Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Thomson-Hood Veterans Center
government
Ownership & Management
Owners
Commonwealth of Kentucky
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit veterans.ky.gov
Medicare data downloads
Original nursing home datasets
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