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Nursing HomeMedicaid Top Rated

The Wybe and Marietje Kroontje Health Care Center

Strong Medicare quality ratings; families often praise proactive communication with family members. Still worth an in-person visit.

1000 Litton Lane, Blacksburg, VA 2406060 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 6 Google reviews

5
4
3
2
1
The Wybe and Marietje Kroontje Health Care Center Nursing Home in Blacksburg, VA — Street View
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What this means for your family

While recent feedback suggests improvements in communication, the facility has a history of serious complaints regarding staffing and professional conduct. We recommend that you visit during off-hours to observe staff engagement levels and ask specifically about the turnover rate for nursing assistants.

Google Reviews

Google Reviews

6 reviews on Google
Reviews for The Wybe and Marietje Kroontje Health Care Center are polarized, highlighting a significant divide between family communication experiences and concerns regarding staff professionalism. While some families appreciate proactive updates, others report severe issues with understaffing, staff inattentiveness, and poor medical oversight.

Quality Themes

Tap a score for details
FoodN/AStaff3.0CleanN/AActivitiesN/AMeds2.0MemoryN/AComms5.0Value1.0

Strengths

  • Proactive communication with family members
  • Detailed updates on resident status
  • Responsive to phone inquiries

Concerns

  • High staff turnover and understaffing (mentioned by 2 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.52021(2)3.02022(1)1.02023(2)5.02025(1)4.02026(1)

Distribution · 7 analyzed

5
1
4
2
3
1
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your team is very proactive about providing detailed status updates; could you walk me through the typical process for how you keep families informed about daily changes in a resident's condition?
  • 2Given that staffing consistency is so important for resident comfort, what steps are you currently taking to retain your nursing team and ensure residents have familiar faces caring for them?
  • 3With medication management being a key priority for our family, could you explain the oversight process you use to ensure accuracy and timely administration for your 60 residents?
  • 4How do you balance the high standard of care reflected in your 5-star CMS rating with the need for personalized attention to ensure every resident feels truly seen and supported?
  • 5What does a typical social or activity-based day look like here, and how do you encourage residents to participate in community life?
  • 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and ensuring family members are notified immediately?

Personalized based on this facility's data


Key Review Excerpts

My mother is well taken care of. When I visit, the caregivers tell me in detail about my mother. They call if there is any change and I have always either spoken with someone or they return my call if I leave a message when checking on my mother.

Long-term resident's family · 2025★★★★★

The cost is 5 star but the quality of care would be a negative star. High staff turnover, always understaffed and many under qualified to work in a nursing home.

Family member · 2023☆☆☆☆

Very suboptimal standard of care provided by medical group retained by nursing home. Touted attentive care and frequent visits amounted to billing for needless low-quality visits.

Family member · 2022★★★☆☆
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.43hrs
OK
Registered nurses for medical care
Total Nursing
4.69hrs
OK
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.5%
VA
20.4%
Montgomery
16.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.9%
Mixed vs Avgs
Here
13.9%
US
12.1%
VA
16.9%
Montgomery
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
Montgomery
92.3%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility10.5%
Worse than Avg
Here
10.5%
US
3.2%
VA
3.7%
Montgomery
2.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
14.4%
VA
15.3%
Montgomery
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.3%
VA
16.4%
Montgomery
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
VA
73.9%
Montgomery
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
79.8%
VA
73.6%
Montgomery
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
VA
1.2%
Montgomery
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (14.5)
3 complaint-triggered
Clean record — no deficiencies

Families filed complaint reports in 2024 that revealed ongoing issues with care planning and treatment quality that have persisted since 2019. The facility has recurring problems with care planning, medication management, and building safety systems across multiple surveys. While the provider reports correcting all deficiencies, the pattern of repeated violations in core care areas, particularly care planning deficiencies appearing in three separate surveys, suggests systemic challenges that families should carefully consider.

Sep 17, 2024Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 25, 2023Routine
1
0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Apr 21, 2022Routine
17
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · Pattern

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · Isolated

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 7, 2019Routine
8
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Wybe and Marietje Kroontje Health Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Dalton, BradContracted Managing EmployeeAllen, KatherineOfficer / DirectorDalton, BradOfficer / DirectorFlannagan, KorieOfficer / DirectorGearhart, HeatherOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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