The Wybe and Marietje Kroontje Health Care Center
Strong Medicare quality ratings; families often praise proactive communication with family members. Still worth an in-person visit.
based on 6 Google reviews

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What this means for your family
While recent feedback suggests improvements in communication, the facility has a history of serious complaints regarding staffing and professional conduct. We recommend that you visit during off-hours to observe staff engagement levels and ask specifically about the turnover rate for nursing assistants.
Google Reviews
Google Reviews
6 reviews on Google“Reviews for The Wybe and Marietje Kroontje Health Care Center are polarized, highlighting a significant divide between family communication experiences and concerns regarding staff professionalism. While some families appreciate proactive updates, others report severe issues with understaffing, staff inattentiveness, and poor medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Proactive communication with family members
- Detailed updates on resident status
- Responsive to phone inquiries
Concerns
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very proactive about providing detailed status updates; could you walk me through the typical process for how you keep families informed about daily changes in a resident's condition?
- 2Given that staffing consistency is so important for resident comfort, what steps are you currently taking to retain your nursing team and ensure residents have familiar faces caring for them?
- 3With medication management being a key priority for our family, could you explain the oversight process you use to ensure accuracy and timely administration for your 60 residents?
- 4How do you balance the high standard of care reflected in your 5-star CMS rating with the need for personalized attention to ensure every resident feels truly seen and supported?
- 5What does a typical social or activity-based day look like here, and how do you encourage residents to participate in community life?
- 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and ensuring family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“My mother is well taken care of. When I visit, the caregivers tell me in detail about my mother. They call if there is any change and I have always either spoken with someone or they return my call if I leave a message when checking on my mother.”
“The cost is 5 star but the quality of care would be a negative star. High staff turnover, always understaffed and many under qualified to work in a nursing home.”
“Very suboptimal standard of care provided by medical group retained by nursing home. Touted attentive care and frequent visits amounted to billing for needless low-quality visits.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports in 2024 that revealed ongoing issues with care planning and treatment quality that have persisted since 2019. The facility has recurring problems with care planning, medication management, and building safety systems across multiple surveys. While the provider reports correcting all deficiencies, the pattern of repeated violations in core care areas, particularly care planning deficiencies appearing in three separate surveys, suggests systemic challenges that families should carefully consider.
Sep 17, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 25, 2023Routine1
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Apr 21, 2022Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 7, 2019Routine8
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Ownership & Operations
Who Operates This Facility
The Wybe and Marietje Kroontje Health Care Center
nonprofit
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit vhi.org
Medicare data downloads
Original nursing home datasets
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