Heritage Hall Blacksburg
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 83 Google reviews
Watch Heritage Hall Blacksburg
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehab therapy team is highly regarded, the facility's long-term care quality is inconsistent and frequently criticized for neglect. If you choose this facility, it is critical to have a family member or advocate visit daily to monitor hygiene, nutrition, and medication administration.
Google Reviews
Google Reviews
83 reviews on Google“Heritage Hall Blacksburg receives highly polarized feedback, with many short-term rehab patients praising the therapy team and nursing staff, while long-term care families frequently report severe neglect and communication failures. Recurring complaints highlight issues with understaffing, poor hygiene, and inadequate medical oversight, contrasting sharply with positive testimonials about specific staff members. Families considering this facility should be aware of the significant inconsistency in care quality and the potential for communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Specific nursing staff members noted for kindness and professionalism
- Clean and welcoming environment (reported by some visitors)
- Responsive administrative support for specific families
Concerns
- Chronic understaffing leading to delayed care and neglect (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 5 reviewers)
- Unsanitary conditions including odors and soiled clothing (mentioned by 4 reviewers)
- Inadequate medical oversight and medication management (mentioned by 4 reviewers)
- Poor food quality and nutritional concerns (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 2-star staffing rating, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and call-light response?
- 2I understand that physical and occupational therapy are strong points here; how do those teams coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timely administration for residents with complex health needs?
- 4We have heard mixed feedback regarding communication; what is the standard procedure for keeping families updated on changes in a resident's health or care plan?
- 5Could you describe the daily activity schedule and how you ensure residents who may need extra encouragement are actively engaged and socialized?
- 6What steps are being taken to maintain high standards of cleanliness and sanitation in the resident living areas throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My elderly parent spent approximately three months here after a fall. He left the facility with pressure wounds and a broken spirit.”
“PT and OT is ourstanding. Matt, Anthony and Ana Maria were particulary key to my physical improvement.”
“The facility consistently appears to be short-staffed, which directly impacts the level of attention and care residents receive. Basic needs are often delayed or overlooked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall Blacksburg has ongoing deficiencies across all three surveys from 2020-2024, with medication management being the most persistent concern, appearing in every inspection. The facility also shows recurring issues with safety systems (fire alarms, emergency lighting, sprinklers) and infection control programs. While all deficiencies have correction dates, the pattern of repeated medication errors and safety violations across multiple years suggests systemic challenges that families should carefully consider.
Feb 24, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2024Routine8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jan 19, 2023Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Feb 10, 2020Routine14
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Heritage Hall Blacksburg
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 4 of 16
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
English Meadows Blacksburg Campus
< 1 miAssisted Living · Blacksburg, VA
The Wybe and Marietje Kroontje Health Care Center
1.0 miNursing Home · Blacksburg, VA
Showalter Center
1.2 miAssisted Living · Blacksburg, VA
The Wybe & Marietje Kroontje Health Care Center
1.2 miAssisted Living · Blacksburg, VA
Commonwealth Senior Living at Christiansburg
2.0 miAssisted Living · Christiansburg, VA
Spring Oak Christiansburg
4.7 miAssisted Living · Christiansburg, VA