The Woods, a Nightingale Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 3)
- High staff turnover (51%)
Bottom 25% in AR · Below recommended RN staffing · Worst in NIGHTINGALE chain · $15,940 in fines
What this means for your family
The facility is highly regarded for its clinical care and rehabilitation outcomes, making it a strong candidate for medical recovery. However, families should be aware of potential issues regarding the security of personal belongings and should clarify communication protocols with administration upon admission.
Google Reviews
Google Reviews
17 reviews on Google“The Woods, A Nightingale Community generally receives high praise for its compassionate nursing staff and effective rehabilitation services, with many families noting that their loved ones felt safe and well-cared for. However, there are serious concerns regarding administrative communication and the security of residents' personal belongings, as evidenced by reports of staff hanging up on family members during disputes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy services
- Warm and welcoming facility environment
- Proactive discharge planning and follow-up
Concerns
- Poor administrative communication and unprofessional conduct (mentioned by 2 reviewers)
- Missing or stolen personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how do you typically communicate important updates or changes to families regarding resident care?
- 2With the recent health inspections, what specific steps has the facility taken to address past deficiencies and improve clinical outcomes?
- 3How do you ensure that residents' personal belongings are kept secure and accounted for within their rooms?
- 4We've heard great things about the therapy services here; could you tell us more about how the rehabilitation process works for new residents?
- 5What does a typical day look like in terms of social activities and engagement for the residents?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Woods staff is simply amazing!!! They take great care of my mother and Uncle Donald!! During their stay they have both had their life saved because of the quick action of their staff!!”
“My mother entered the facility scarred but the staff made her feel safe, I would have to say a part of their family. The rehab department gave excellent therapy and the nursing staff went beyond to make her feel at home.”
“Today the admin, director and office staff hang up on me because our family wanted to know why our loved ones personal items we coming up missing...cell phone. valentine gift. Bed pillows etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering investigations that found recurring issues with care planning, infection control, and daily living assistance across multiple years. The facility has persistent problems with resident assessment and care planning, infection prevention programs, and providing appropriate help with activities like toileting and feeding. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing challenges with quality standards.
Jul 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 3, 2025Routine9
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Mar 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 4, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jul 3, 2025
$15,940
Ownership & Operations
Who Operates This Facility
The Woods, a Nightingale Community
for profit
Chain Affiliation
Nightingale
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Ardj LLC
Owner · Organization
Cutlass Op Family Trust II
Owner (parent company) · Organization
Sri Family Irrevocable Trust
Owner (parent company) · Organization
Braun, Dov
Owner (parent company)
Isaac, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit nrcmonticello.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.