The Woodlands Health and Rehab Center
Strong Medicare quality ratings; families often praise clean, well-maintained, and odor-free facility. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
The Woodlands is highly regarded for its cleanliness and compassionate, attentive staff, making it a strong candidate for rehabilitation. While the facility is well-reviewed, families should clarify policies regarding the security of personal items or outside food brought for residents to avoid the minor issues noted by some visitors.
Google Reviews
Google Reviews
58 reviews on Google“The Woodlands Health and Rehab Center is consistently praised by families for its clean, odor-free environment and exceptionally kind, attentive staff. Reviewers frequently highlight the facility's success in helping residents transition through rehabilitation and improve their quality of life through personalized care and engaging activities.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Kind, patient, and attentive nursing staff
- Effective physical therapy and rehabilitation programs
- Responsive and welcoming administrative team
Concerns
- Inconsistent staff performance (occasional 'lazy' staff members) (mentioned by 2 reviewers)
- Security of personal items/food brought for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the administration engages with everyone's feedback online; how do you use resident and family input to improve daily care?
- 2The facility looks incredibly clean and well-maintained; what are your protocols for ensuring the rooms and common areas stay odor-free and tidy?
- 3Since we are looking for consistent care, how do you ensure that the high standard of nursing seen in your reviews is maintained across all shifts?
- 4What specific steps do you take to ensure that personal items and outside food brought in by families are kept secure and organized for the residents?
- 5Could you tell me more about the physical therapy programs here and how they help residents regain their independence?
- 6How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mom has unfortunately been in 4 nursing homes for therapy at different times over the last 10 years and this facility is, by far, the ABSOLUTE best in every single way. From the minute you walk in, it has a pleasant odor and as you go towards the back near the rooms, there is no bad smells like in other facilities.”
“My brother-in-law has lived here for the past few years. It's the only place where he has been able to relate to staff and others residents, and even participate in some events. He is very well taken care of and has developed trust in other people which he never had before.”
“The Dietician Department went out of its way to provide for food allergies. The Nursing Staff was outstanding in their care for medical needs. Maintenance and housekeeping kept the facility nice and clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Woodlands Health and Rehab Center has corrected all 26 federal deficiencies found across three surveys, though families did file complaints that led to findings about care planning and medical records. The facility's main issues centered on fire safety systems, care planning processes, and building infrastructure. While recurring problems with fire alarm systems appeared in both 2019 and 2023, all deficiencies have been addressed with documented correction dates or approved waivers.
Apr 13, 2023Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 13, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 28, 2021Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 3, 2019Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
The Woodlands Health and Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 12 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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