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Assisted Living

The Willows

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

459 East Oak Orchard Street, Medina, NY 1410324 bedsLicensed & Active
Google rating
4.7/5

based on 14 Google reviews

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The Willows Assisted Living in Medina, NY — Street View
Street View

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What this means for your family

The Willows is an excellent choice for families seeking a warm, home-like environment with exceptional dining and highly communicative staff. The recent history of reviews shows a consistent pattern of high-quality care and cleanliness following a change in ownership.

Google Reviews

Google Reviews

14 reviews on Google
The Willows is highly regarded by families for its compassionate, kind, and attentive staff who prioritize making residents feel at home. Reviewers frequently praise the high quality of the home-cooked meals and the facility's clean, comfortable environment. There are no recurring negative themes in recent reviews, though one historical review from 2021 noted dissatisfaction prior to a change in ownership.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities9.0MedsN/AMemoryN/AComms10.0Value9.0

Strengths

  • Compassionate and attentive staff
  • High-quality home-cooked meals
  • Excellent family communication
  • Clean and well-maintained facility
  • Reasonable pricing

Rating Trends

Tap a year to see what changed

2341.02021(1)5.02024(4)5.02025(2)5.02026(7)

Distribution · 14 analyzed

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How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since the facility feels so much like a home, what does a typical daily meal schedule look like, and can the chef accommodate specific dietary preferences?
  • 2I noticed how much the staff seems to value staying in touch with families; how do you typically share updates or news about a resident's well-being?
  • 3With such a small and intimate community of 24, how do you ensure every resident gets personalized attention during their daily activities?
  • 4How is the facility maintained to ensure it stays as clean and comfortable as it appears?
  • 5In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and our family?
  • 6How do you balance providing high-quality, home-cooked meals with the individual nutritional needs of each resident?

Personalized based on this facility's data


Key Review Excerpts

The Willows has provided our mom a chance to live independently with the assistance that she needs to lead a fulfilling life. The Willows provides her family with Peace of Mind knowing she receives a high quality of care with compassion and understanding.

Long-term resident's family · 2026★★★★★

The willows has to be one of the best places I've seen. It's clean and smells amazing. The cook takes so much pride in feeding the residents a delicious meal.

Family member · 2024★★★★★

My mom dedicated her life to taking care of people as a nurse. So finding a place with staff that would take care of her was a high priority. I cannot say enough about the kind and the compassionate care she receives.

Family member of a former nurse · 2024★★★★★
Source: 14 Google reviews

Ownership & Operations

Who Operates This Facility

Owner / Operator

Blue Heron Enterprises, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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