Orchard Rehabilitation & Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews
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What this means for your family
Orchard Rehabilitation has a strong reputation for its therapy and social work departments, which many families find very supportive. However, given the recurring complaints about phone communication and inconsistent staffing, we recommend visiting in person during off-hours to observe the environment firsthand and establishing a clear point of contact for updates.
Google Reviews
Google Reviews
54 reviews on Google“Orchard Rehabilitation & Nursing Center receives highly polarized feedback, with many families praising the cleanliness and the kindness of specific staff members, while others report significant issues with communication, hygiene, and staffing levels. While some residents and families describe a welcoming and supportive environment, others express deep frustration regarding unresponsive phone lines, inconsistent care, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and caring nursing/therapy staff
- Effective social work and administrative support
- Engaging rehabilitation programs
Concerns
- Unresponsive or rude phone communication (mentioned by 5 reviewers)
- Unsanitary conditions and poor hygiene practices (mentioned by 5 reviewers)
- Understaffing leading to neglect or burnout (mentioned by 4 reviewers)
- Inconsistent or poor quality of food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific systems are in place to ensure residents receive timely assistance with hygiene and personal care needs?
- 2I noticed some feedback regarding communication challenges; what is the best way for families to get quick, reliable updates from the nursing team?
- 3Could you walk me through your current process for medication management and how you ensure accuracy for residents with complex health needs?
- 4With the rehabilitation program being a highlight here, how do you balance those therapy schedules with the daily social activities for residents?
- 5What steps is the facility taking to improve the variety and quality of the dining experience to better meet the nutritional preferences of the residents?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My father has been a resident at Orchard Rehabilitation since September and everyone we have dealt with has been so helpful and kind. I have witnessed first hand the gentleness and consideration the nurses and PCAs give to the residents.”
“My dad was in Orchard’s rehab wing. I can say the staff truly care and do everything they possibly can with what they have. There are countless stories of nurses, aides, and PT/OT staff finding unique ways to make him as comfortable as possible.”
“I am in my last couple days at Orchard Manor. So I will admit there are a couple good people that work here they do all that they can... However, this is where the dark part comes in alot them will talk, gossip, and and break promises.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about nursing staffing and food quality, both of which have been recurring issues across multiple surveys since 2019. The facility shows persistent problems with food service, medication management, and nursing staff adequacy, though all deficiencies have correction dates. Recent 2024 issues included staff training problems and safety hazards, suggesting ongoing operational challenges that families should carefully evaluate during visits.
Sep 2, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 16, 2024Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Apr 25, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 21, 2019Routine12
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Orchard Rehabilitation & Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Ownership & Management
Owners
Orrnc Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit orchardrnc.com
Medicare data downloads
Original nursing home datasets
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