The Watermark at Brooklyn Heights
Families consistently rate this highly — reviewers highlight beautiful, well-maintained historic building. Schedule a visit to confirm the fit.
based on 205 Google reviews
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What this means for your family
While the facility offers an unmatched physical environment and social calendar, the reports of medication management failures and hygiene issues are significant red flags. We strongly recommend that you tour the facility but also request a meeting with the current Wellness Director to discuss specific staffing ratios and their plan for addressing recent cleanliness complaints.
Google Reviews
Google Reviews
205 reviews on Google“The Watermark at Brooklyn Heights is a visually stunning, luxury senior living facility that receives high praise for its hotel-like atmosphere, rooftop views, and active social calendar. While many families and visitors commend the friendly staff and high-quality amenities, several critical reviews raise serious concerns regarding medication management, understaffing, and hygiene issues. Families should weigh the impressive physical environment and programming against reports of inconsistent care and administrative turnover.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained historic building
- Exceptional rooftop views and amenities
- Engaging activities and social programming
- Warm and welcoming reception staff
Concerns
- Inconsistent medication management and wellness oversight (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Hygiene and cleanliness issues (pests/smells) (mentioned by 2 reviewers)
- Inconsistent quality of dining room meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that open communication loop help you improve the daily experience for residents?
- 2Given the historic nature of this beautiful building, what specific protocols do you have in place to ensure high standards of cleanliness and regular pest control?
- 3Could you walk me through the current process for medication management and how you ensure accuracy and consistency for residents who require daily oversight?
- 4With such a large community of 256 residents, how do you manage staffing levels to ensure that response times remain prompt when a resident needs assistance?
- 5The rooftop views are stunning; what kind of social programming or group activities do you host up there to help residents build connections with one another?
- 6I’ve heard great things about your dining room atmosphere, but I’m curious how you gather and implement feedback from residents to ensure the meal quality stays consistent?
Personalized based on this facility's data
Key Review Excerpts
“The Watermark at Brooklyn Heights is not prepared, trained, staffed or managed to my safety standards for our mother who lived there for 2 years... Behind closed doors they are incapable of medicine management.”
“He does need his own companions as the hard working staff always seems to be stretched thin. Kellie is tremendous and does the work of several people. The Wellness Office has improved, but response time can be slow.”
“I was there as an EMT. I saw large cockroaches in my patient's room. After talking to the manager, it became clear that they knew about these 'water bugs' and most likely didn't care.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
16 violations from 2 inspections
Jul 29, 2025Complaint15Report
Personnel
Disaster and emergency procedures
Resident services
Environmental standards
Records and reports
Medication management.
Resident services
Disaster and emergency procedures
Resident services
Environmental standards
Food service
Disaster and emergency procedures
Environmental standards
General requirements
Environmental standards
Feb 3, 2025Other
Records and reports
Ownership & Operations
Who Operates This Facility
Brooklyn Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
205 reviews from families & visitors
Official Website
Visit brooklynheightssl.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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