The Waterford at College Station
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 53 Google reviews
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What this means for your family
The Waterford is an excellent choice for families seeking a warm, community-oriented environment with highly engaged activities. However, due to a recent serious allegation regarding memory care, families should conduct a thorough in-person visit and ask specific questions about staffing ratios and oversight in the memory care wing.
Google Reviews
Google Reviews
53 reviews on Google“Families generally praise The Waterford for its exceptionally warm, family-like atmosphere and a highly dedicated leadership team, specifically mentioning Dawn Fennell. While the facility is lauded for its attentive care and engaging activities, one recent reviewer raised serious concerns regarding potential neglect and staffing challenges within the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Engaging activities and community events
- Welcoming and professional leadership
- Clean and cozy facility environment
Concerns
- Issues with memory care unit oversight and potential neglect
- Staff turnover and orientation challenges
- Limited variety in meat options on the menu
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
The owner frequently uses personalized greetings by addressing reviewers by name and acknowledges specific staff members mentioned in reviews. While many responses use templates, they are tailored enough to reflect the sentiment of the individual review.
Questions for Your Tour
- 1It's wonderful to see how much the leadership team engages with the community and responds to feedback; how does that communication style translate to the daily care of the residents?
- 2We've heard great things about the cozy atmosphere here, but how do you ensure that the specific needs and safety of residents in the memory care unit are consistently monitored throughout the day?
- 3What are some of the favorite community events or engaging activities that the residents currently participate in?
- 4With the staff being so well-regarded for their compassion, what kind of training or orientation do new team members receive to ensure they maintain that high standard of care?
- 5Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health after hours?
- 6We noticed the facility is very clean and well-kept; how do you manage the meal service to ensure there is a good variety of nutritious options for everyone's preferences?
Personalized based on this facility's data
Key Review Excerpts
“I was literally in tears because I felt like my mom was being loved on immediately. Dawn, Robbin, Casey, Pam and Elsa are shining stars and have a calling for caring for the elderly.”
“The staff is fantastic, especially Robbin their activities director and Dawn their executive director. They stay on top of holidays and daily activities.”
“After touring several possible assisted living facilities for our mom, we selected Waterford in College Station - it has an intimate atmosphere for a small number of residents, which also ensures a good amount of attention from staff members for each resident.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Waterford at College Station has had several regulatory violations and administrative penalties issued between 2023 and 2026. These issues primarily involve failures to protect residents from abuse or unnecessary restraints and improper resident admission/discharge procedures.
Mar 3, 2026EnforcementPenaltyReport
Administrative Penalty — 553.259(a)(1): The facility inappropriately admitted or retained residents whose needs could not be met.
Jul 28, 2025EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii): The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Aug 30, 2023EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3): The facility failed to ensure each resident was free from abuse and unnecessary restraints.
May 17, 2023Routine
Health Code (2 violations)
The facility failed to provide a 30-day written notice with the reason for the transfer or discharge.
The facility failed to ensure each resident was free from abuse and unnecessary restraints.
Ownership & Operations
Who Operates This Facility
Csl Ce College Station, LLC
for profit
LORI DAVIS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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