The Villas at St Louis Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.5)
- High RN turnover (65%)
Below average in MN · Below recommended RN staffing · $26,153 in fines
What this means for your family
While some rehab patients report positive outcomes, the facility has a consistent pattern of severe complaints regarding neglect and understaffing. If you choose this facility, ensure you have a family member present daily to monitor hygiene, medication administration, and communication with the medical team.
Google Reviews
Google Reviews
108 reviews on Google“The Villas at St. Louis Park receives highly polarized feedback, with some families praising the facility as clean and attentive, while others report severe neglect, poor communication, and understaffing. Recurring themes in negative reviews include issues with basic hygiene, medication errors, and a lack of responsiveness from administrative staff. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained physical environment
- Effective physical and occupational therapy programs
- Some staff members described as kind and professional
- Accommodating to family visits and communication
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 9 reviewers)
- Medication errors and mismanagement (mentioned by 5 reviewers)
- Unresponsive or dismissive administrative/management staff (mentioned by 7 reviewers)
- Poor quality or cold food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to make tangible changes to the daily resident experience?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and daily care needs?
- 3How does your nursing team oversee medication administration to ensure accuracy and prevent the types of errors that can sometimes occur in a facility of this size?
- 4With the physical therapy program being a highlight here, how do you integrate those services into a resident's daily routine to keep them active and engaged?
- 5What steps is the management team taking to improve the quality and temperature of the meals served in the dining room?
- 6When a family member has a concern or needs an update on their loved one, what is the most effective way to reach the administrative team to ensure a prompt response?
Personalized based on this facility's data
Key Review Excerpts
“My father was sent here from the minneapolis VA for rehab. His experience here was awful to say the least. He went without water for almost an entire day... The VA contacted me and said he was brought in due to open wounds and lacerations that were more than likely caused by bad care.”
“The nurses lie about what is going on - or they are misinformed. They are dishonest, they are not attentive, and above all the staff does not care about the patients. This has been a horror show for my father, and my family.”
“I went from being being an invalid unable to even stand on my own to walking a mile after only 6 weeks here. The staff was dilligent, courteous and attentive. My meds, supplies, appointments and transportation were taken care of with professionalism.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues with families filing 16 complaint-triggered deficiencies, signaling ongoing concerns about care quality, infection control, and medication management. The most frequent problems involve treatment and care planning, infection prevention, and medication oversight, with issues persisting across multiple surveys from 2022 through 2025. While the facility has corrected cited deficiencies, the pattern of repeated violations in core care areas suggests systemic challenges that warrant careful consideration during any visit.
Feb 13, 2026Routine15
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 13, 2026Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jan 9, 2025Routine11
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 11, 2024Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Nov 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 7, 2024Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 26, 2024
$10,229
Fine
Aug 24, 2023
$15,924
Ownership & Operations
Who Operates This Facility
The Villas at St Louis Park
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 27 of 45
Ownership & Management
Owners
Monarch Healthcare Operating Xii LLC
Owner · Organization
Nij LLC
Owner (parent company) · Organization
Spartan Healthcare LLC
Owner (parent company) · Organization
Wbs Holdings LLC
Owner (parent company) · Organization
Yazoma Holdings, LLC
Owner (parent company) · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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