The Villas at Roseville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 112 Google reviews
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What this means for your family
While the facility's physical therapy team is highly regarded for helping patients recover, the recurring reports of neglect and poor communication are significant red flags. If you choose this facility, ensure you have a family member present to advocate for the resident, and demand clear, written protocols for how the staff will communicate medical changes and emergencies to you.
Google Reviews
Google Reviews
112 reviews on Google“The Villas at Roseville receives highly polarized feedback, with many reviewers praising the physical therapy team and specific staff members for their kindness and professionalism. Conversely, a significant number of families report serious concerns regarding neglect, poor communication during medical emergencies, and chronic understaffing that leads to delayed response times for basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Many compassionate and attentive individual staff members
- Clean and well-maintained facility environment
- Helpful and friendly front-desk reception
Concerns
- Chronic understaffing leading to delayed response to call lights (mentioned by 8 reviewers)
- Poor communication regarding medical status, discharges, and medication changes (mentioned by 5 reviewers)
- Inadequate hygiene and cleanliness in resident rooms (mentioned by 4 reviewers)
- Rude or unprofessional behavior from some staff members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical and occupational therapy; how do you integrate those sessions into a resident's daily routine?
- 2When a family member has a medical update or a change in medication, what is your standard process for ensuring that information is communicated clearly and promptly to us?
- 3With a capacity of 63 residents, how does your team manage response times for call lights to ensure that residents receive timely assistance?
- 4I see that you are active in responding to feedback online; how do you use that input to improve the daily experience and care quality for your residents?
- 5Could you walk me through your current protocols for room maintenance and housekeeping to ensure that living spaces remain consistently clean and comfortable?
- 6What steps are in place to ensure that residents feel supported and treated with kindness by all staff members throughout their entire shift?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and the occupational therapy is really good. They work you to strengthen your body. They give you encouragement and goals are set.”
“My Dad FaceTimed me while laying on the floor with no help coming for him. When I discharged him, the male nurse he had told me to stop giving him a certain medication they were ordered to give him because it would just sedate him.”
“The 2 aids did not grab the right sling and then proceeded to let their manager know they didn’t know how to do it so she was going to talk them through it while my loved one was a test monkey.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 5 of the 18 deficiencies found across 7 surveys, indicating ongoing resident or family concerns. The facility shows recurring problems with care planning and assessment, safety oversight, and resident rights issues. While the facility has provided correction dates for all deficiencies, the pattern of repeated issues in care planning and safety suggests persistent operational challenges that families should discuss during visits.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 12, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 5, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 22, 2024Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Dec 28, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 14, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Mar 5, 2025
$26,685
Fine
Dec 14, 2023
$7,446
Ownership & Operations
Who Operates This Facility
The Villas at Roseville
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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