Hilltop Heights Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (27 vs median 8.0)
- High staff turnover (58%)
- High RN turnover (67%)
Bottom 25% in PA · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $13,128 in fines
What this means for your family
While recent reviews highlight a very responsive and professional staff, the facility has a history of serious complaints regarding call-bell response times and cleanliness. When touring, we strongly recommend observing the response time to call lights and inspecting the cleanliness of resident rooms to ensure they meet your standards.
Google Reviews
Google Reviews
27 reviews on Google“Hilltop Heights Health & Rehab Center receives polarized feedback, with many five-star reviews praising specific staff members and communication, while critical reviews highlight severe operational failures. Families report concerns regarding slow response times to call bells, poor hygiene, and inconsistent quality of care, particularly regarding medication management and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Effective communication with families
- Helpful case management and social work support
Concerns
- Slow or non-existent response to call bells/alarms (mentioned by 3 reviewers)
- Unsanitary facility conditions and poor room cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you use that family input to make ongoing improvements to the facility?
- 2With 27 recent state deficiencies, what specific steps is the leadership team taking to improve the overall health and safety standards of the building?
- 3Some families have expressed concerns regarding the responsiveness of the call bell system; what is your current protocol for ensuring residents receive timely assistance?
- 4Can you walk me through your daily housekeeping schedule and how you ensure that individual resident rooms remain clean and sanitary?
- 5Given the current staffing ratings, how do you ensure that there is consistent, high-quality oversight for medication management throughout the day and night?
- 6What specific social activities or engagement programs do you have in place to ensure residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“When I visited the alarm that people use to call for help would often go off for 30 minutes at a time, completely unanswered. When I went to complain, there were nurses sitting at the nursing station, so help was available.”
“The staff has been absolutely wonderful with her — patient, kind, and respectful, even on the days when she can be more challenging. They keep us well-informed about her care, always taking the time to explain what’s going on and making sure we feel included in every step.”
“The staff was attentive and kept our family informed of her status with phone calls and care plan meetings. We were in contact with her Case Manager and nursing staff frequently -- which was very helpful as most of the family are out of state making in person visit difficult.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 39 of 94 total deficiencies, indicating ongoing concerns about care quality, nutrition and dietary services, and resident assessment and care planning. The facility shows persistent issues across multiple surveys with repeated problems in food safety and temperature, medication management, and proper resident assessments, though most violations have correction dates indicating the facility addresses identified problems.
Mar 4, 2026Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 8, 2026Routine10
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 8, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 13, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 12, 2025Complaint3
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 7, 2023
$1,764
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Hilltop Heights Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 104 of 125 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Villages of Hilltop Heights
< 1 miAssisted Living · Johnston, PA
Heritage Ridge Senior Living at Johnstown
1.5 miAssisted Living · Johnstown, PA
Heritage Ridge Senior Living at Johnstown
1.5 miNursing Home · Johnstown, PA
Quality Life Services-Westmont
1.6 miAssisted Living · Johnstown, PA
The Addison of Mccullough Place
2.3 miAssisted Living · Johnstown, PA
The Villa Personal Care LLC
3.1 miAssisted Living · Johnstown, PA