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Nursing HomeMedicaid

The Villa at the Park

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

111 Ford Avenue, Highland Park, MI 48203114 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.3/5

based on 38 Google reviews

5
4
3
2
1
The Villa at the Park Nursing Home in Highland Park, MI — Street View
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What this means for your family

This facility shows a concerning pattern of polarized reviews; while some families report positive experiences with activities and specific staff, others have raised critical allegations regarding safety and neglect. We strongly advise families to conduct an unannounced visit and speak directly with current residents or staff to assess the environment, as the reports of poor cleanliness and administrative issues are significant red flags.

Google Reviews

Google Reviews

38 reviews on Google
The Villa at the Park receives highly polarized feedback, with some families praising the attentive staff and engaging activities, while others report severe concerns regarding patient safety, cleanliness, and administrative conduct. Multiple reviewers have raised serious allegations involving neglect, theft, and poor communication during end-of-life care. Prospective families should exercise extreme caution and conduct thorough in-person visits to verify the current standard of care.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean2.0Activities8.0Meds1.0MemoryN/AComms3.0Value1.0

Strengths

  • Engaging activities department
  • Professional and kind individual staff members
  • Cleanliness noted by some visitors
  • Responsive communication for some families

Concerns

  • Allegations of severe neglect and poor end-of-life care (mentioned by 4 reviewers)
  • Facility cleanliness and unpleasant odors (mentioned by 5 reviewers)
  • Unprofessional or rude administrative/nursing staff (mentioned by 5 reviewers)
  • Lack of responsiveness to family inquiries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(2)'20(1)'23(6)'25(6)'26(9)

Distribution · 40 analyzed

5
11
4
3
3
0
2
2
1
24

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your activities team is frequently praised; could you walk me through what a typical week of engagement looks like for residents at The Villa at the Park?
  • 2Given the recent focus on facility maintenance, what is your current protocol for ensuring consistent cleanliness and odor control throughout the resident living areas?
  • 3How does your nursing leadership team ensure that family members receive timely and proactive communication regarding their loved one's care plan?
  • 4With nine recent state violations noted, what specific steps has the facility taken to improve oversight and ensure higher standards of care for all residents?
  • 5Could you explain your process for managing complex medical needs and end-of-life care to ensure residents remain comfortable and well-supported?
  • 6I see that you have engaged with some feedback online; how do you incorporate that family input into your daily management and staff training processes?

Personalized based on this facility's data


Key Review Excerpts

The activities department gets special mention because their job takes extra creativity and patience neither of which rarely seemed to run out!

Family member · 2025★★★★

My aunty has been in Villa at the Park for a year and a half. Villa at the Park is highly recommended and provides consistent great care.

Long-term resident's family · 2024★★★★

They refuse my highly specialized Rehabilation wheelchair for me to use which violates numerous State and Federal Laws, like the ADA.

Resident · 2026☆☆☆☆
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
3.22hrs
79%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
15.5%
MI
15.0%
Wayne
15.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.8%
Worse than Avg
Here
81.8%
US
95.5%
MI
95.0%
Wayne
90.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
MI
4.2%
Wayne
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
14.4%
MI
11.2%
Wayne
10.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.4%
MI
20.2%
Wayne
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.5%
Mixed vs Avgs
Here
89.5%
US
93.4%
MI
95.2%
Wayne
89.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
79.8%
MI
79.5%
Wayne
65.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.3%
Worse than Avg
Here
45.3%
US
81.8%
MI
83.0%
Wayne
68.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.1%
Worse than Avg
Here
4.1%
US
1.6%
MI
1.2%
Wayne
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
3penalties
Near state avg (9.8)
20 complaint-triggered
$64,623 in fines

This facility shows a concerning pattern with 57 deficiencies across 9 surveys, including 23 complaint-triggered issues where families reported problems. Primary concerns involve care planning, medication management, and environmental safety (including pest control and facility conditions). While most deficiencies show correction dates, the recurring nature of problems in core care areas and significant family complaints suggest ongoing quality challenges that warrant careful evaluation during visits.

Dec 10, 2025Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 17, 2025Routine
7
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0912Minimal · WidespreadCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Sep 17, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 6, 2024Complaint
1
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Aug 29, 2024Routine
16
0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0912Minimal · WidespreadCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 29, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Aug 29, 2024

$48,731

Payment Denial

Aug 29, 2024

10-day denial

Fine

Nov 7, 2023

$15,892

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Villa at the Park

Organization Type

for profit

Chain Affiliation

Chain Name

Villa Healthcare

Chain Size

18 facilities nationwide

Chain avg rating: 2.6/5 · Rank 8 of 18

Ownership & Management

Owners

Omnia Opco Holdings LLC

Owner · Organization

100%

Berger, Menachem

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Israel, Benjamin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kroll, Gabriel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Nagel, Steven

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Stern, Todd

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Aaron, JonathanOfficer / DirectorAaron, JonathanManagerBaumol, YehoshuaManagerGraf, MarcellaManagerHenderson-Berry, ElainaManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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