The Villa at the Park
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews

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What this means for your family
This facility shows a concerning pattern of polarized reviews; while some families report positive experiences with activities and specific staff, others have raised critical allegations regarding safety and neglect. We strongly advise families to conduct an unannounced visit and speak directly with current residents or staff to assess the environment, as the reports of poor cleanliness and administrative issues are significant red flags.
Google Reviews
Google Reviews
38 reviews on Google“The Villa at the Park receives highly polarized feedback, with some families praising the attentive staff and engaging activities, while others report severe concerns regarding patient safety, cleanliness, and administrative conduct. Multiple reviewers have raised serious allegations involving neglect, theft, and poor communication during end-of-life care. Prospective families should exercise extreme caution and conduct thorough in-person visits to verify the current standard of care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities department
- Professional and kind individual staff members
- Cleanliness noted by some visitors
- Responsive communication for some families
Concerns
- Allegations of severe neglect and poor end-of-life care (mentioned by 4 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 5 reviewers)
- Unprofessional or rude administrative/nursing staff (mentioned by 5 reviewers)
- Lack of responsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your activities team is frequently praised; could you walk me through what a typical week of engagement looks like for residents at The Villa at the Park?
- 2Given the recent focus on facility maintenance, what is your current protocol for ensuring consistent cleanliness and odor control throughout the resident living areas?
- 3How does your nursing leadership team ensure that family members receive timely and proactive communication regarding their loved one's care plan?
- 4With nine recent state violations noted, what specific steps has the facility taken to improve oversight and ensure higher standards of care for all residents?
- 5Could you explain your process for managing complex medical needs and end-of-life care to ensure residents remain comfortable and well-supported?
- 6I see that you have engaged with some feedback online; how do you incorporate that family input into your daily management and staff training processes?
Personalized based on this facility's data
Key Review Excerpts
“The activities department gets special mention because their job takes extra creativity and patience neither of which rarely seemed to run out!”
“My aunty has been in Villa at the Park for a year and a half. Villa at the Park is highly recommended and provides consistent great care.”
“They refuse my highly specialized Rehabilation wheelchair for me to use which violates numerous State and Federal Laws, like the ADA.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 57 deficiencies across 9 surveys, including 23 complaint-triggered issues where families reported problems. Primary concerns involve care planning, medication management, and environmental safety (including pest control and facility conditions). While most deficiencies show correction dates, the recurring nature of problems in core care areas and significant family complaints suggest ongoing quality challenges that warrant careful evaluation during visits.
Dec 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2025Routine7
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 6, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 29, 2024Routine16
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 29, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 29, 2024
$48,731
Payment Denial
Aug 29, 2024
10-day denial
Fine
Nov 7, 2023
$15,892
Ownership & Operations
Who Operates This Facility
The Villa at the Park
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 18
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit villaatthepark.com
Medicare data downloads
Original nursing home datasets
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