The Terrace Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
While the facility is physically clean and offers effective rehab services, the recurring reports of neglect and unresponsive care are deeply concerning. We strongly advise families to conduct unannounced visits and speak directly with current residents' families to verify the quality of daily care before making a decision.
Google Reviews
Google Reviews
47 reviews on Google“The Terrace Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the clean, well-maintained facility and friendly staff, while others report severe neglect and unprofessionalism. Critical reviews frequently cite issues with medication management, slow response times to call lights, and poor communication regarding patient health and billing. Families considering this facility should be aware of the significant disparity between the positive aesthetic reviews and the serious allegations of inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Some compassionate and dedicated staff members
Concerns
- Neglect and slow response to patient needs (mentioned by 6 reviewers)
- Understaffing and overworked employees (mentioned by 3 reviewers)
- Poor communication and unprofessional office staff (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, how do you ensure that residents receive timely assistance when they press their call lights?
- 2Could you walk me through your current medication management process and the specific safeguards in place to prevent administration errors?
- 3I noticed the facility is well-regarded for its physical and occupational therapy; how do you integrate these therapy goals into the daily routine for residents who aren't in active sessions?
- 4What is your standard protocol for keeping families updated on a resident's health status, and who is the primary point of contact for addressing administrative or care concerns?
- 5With the facility's focus on maintaining a clean and well-kept environment, how do you balance those operational tasks with the need for staff to be readily available for direct resident care?
- 6How does your team handle communication during medical emergencies to ensure that families are notified promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“My mother went to the Terrace about a month ago and their rehab(pt,ot) are amazing. In six days they had her up and going!!”
“The staff is directly responsible for multiple injuries to residents. They don't try to help residents. The call lights go off for hours on end or they just go in a reset it to make it stop going off.”
“My mother was there with dementia and we knew the end was coming and she was a full handful... when we returned she had a huge bedsore, and it was severely infected. Sadly a week later they called in hospice cause sepsis had set and she very slowly died there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints resulting in deficiencies related to care planning and accident prevention in 2024. The facility shows recurring issues with fire safety systems (sprinklers, smoke doors) and care planning across multiple surveys from 2019 to 2025. While all deficiencies have correction dates, the pattern of repeated fire safety violations suggests ongoing infrastructure challenges that families should discuss during visits.
Mar 4, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 13, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2019Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 24, 2019Routine3
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
The Terrace Nursing and Rehabilitation Center
for profit
Chain Affiliation
Bluegrass Health Ky
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 15
Ownership & Management
Owners
Kennedy Ky Holdings LLC
Owner · Organization
Ky Equity Partners LLC
Owner · Organization
Grinspan, Eli
Owner
Farkovits, Joshua
Owner
Ky 90 Equities LLC
Owner (parent company) · Organization
Berkowitz, Cheskel
Owner (parent company)
David, Rochel
Owner (parent company)
Edelstein, Joel
Owner (parent company)
Freund, Israel
Owner (parent company)
Friedman, Leah
Owner (parent company)
Fuchs, Bernard
Owner (parent company)
Fuchs, Gerald
Owner (parent company)
Fuchs, Tova
Owner (parent company)
Leifer, Joel
Owner (parent company)
Zahler, Charles
Owner (parent company)
Zahler, Chaya
Owner (parent company)
Zahler, David
Owner (parent company)
Zahler, Jacob
Owner (parent company)
Zupnick, Joel
Owner (parent company)
Zupnick, Miriam
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit terraceky.com
Medicare data downloads
Original nursing home datasets
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