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Nursing HomeMedicaid

The Springs Skilled Nursing and Therapy

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5800 West Okmulgee, Muskogee, OK 74401105 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 73 Google reviews

5
4
3
2
1
The Springs Skilled Nursing and Therapy Nursing Home in Muskogee, OK — Street View
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What this means for your family

While the facility is physically beautiful and has staff members who are highly praised for their compassion, the recurring reports of long wait times for basic needs and medication are concerning. If you choose this facility, ensure you have a family member who can visit frequently to advocate for your loved one, as communication and responsiveness appear to be inconsistent.

Google Reviews

Google Reviews

73 reviews on Google
The Springs Skilled Nursing and Therapy receives highly polarized feedback, with many families praising specific staff members for their compassion while others report severe neglect and systemic issues. While the facility is often described as beautiful and clean, recurring complaints highlight significant delays in medication administration, poor communication, and chronic understaffing that impacts basic patient care.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive individual staff members
  • Modern, clean, and aesthetically pleasing facility
  • Effective physical and occupational therapy programs
  • Strong, personalized care from specific nurses and CNAs

Concerns

  • Significant delays in responding to call lights and medication requests (mentioned by 6 reviewers)
  • Chronic understaffing, particularly on weekends and nights (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff or management (mentioned by 4 reviewers)
  • Unpleasant odors (urine) and hygiene issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(4)'22(3)'24(7)'26(6)

Distribution · 75 analyzed

5
40
4
5
3
3
2
1
1
26
17 reviews posted between Jun 29, 2025Jul 3, 2025 · 15 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the feedback regarding response times for call lights, what is your facility's current protocol and target timeframe for addressing resident requests, especially during evening and weekend shifts?
  • 2I noticed the CMS health inspection rating is currently a 2/5; what specific steps is the leadership team taking to address these findings and improve the quality of care?
  • 3Communication is very important to our family; what is the best way for us to stay updated on our loved one's daily progress, and how do you ensure families can reach management when urgent questions arise?
  • 4Regarding the concerns about hygiene and facility environment, could you walk me through the current housekeeping schedule and how you maintain cleanliness throughout the day?
  • 5I see that the therapy programs are a highlight here; how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of formal sessions?
  • 6Since medication management is a priority for us, could you explain the process for ensuring timely administration and how you handle any potential delays or adjustments to a resident's prescription schedule?

Personalized based on this facility's data


Key Review Excerpts

My only BIG issue is with the call system. No communication whatsoever with the staff when it’s turned on. The light goes on above the door & they see on the computer, I guess, that the light is on & for how long.

Rehab patient's family · 2025★★★★

It would take over 2 hours for my mom to get a Tylenol for pain. They didn’t want her going to the bathroom alone and when she asked for help it would take over an hour for someone to come help….guess what, she couldn’t wait that long.

Rehab patient's family · 2021☆☆☆☆

My mom has been in the Springs now for 9 days, I work 12 hour shifts so I can't get to the facility until after 9pm and it's impossible to find someone to help you, I mean totally impossible.

Long-term resident's family · 2024☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
33%
Registered nurses for medical care
Total Nursing
4.15hrs
OK
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.5%
OK
25.4%
Muskogee
29.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.5%
OK
17.2%
Muskogee
19.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Mixed vs Avgs
Here
3.9%
US
12.1%
OK
3.3%
Muskogee
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
93.4%
OK
90.6%
Muskogee
90.5%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
3.2%
OK
4.6%
Muskogee
2.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
OK
14.7%
Muskogee
10.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Better than Avg
Here
91.2%
US
79.8%
OK
74.1%
Muskogee
42.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
OK
75.0%
Muskogee
62.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
OK
1.8%
Muskogee
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (7.2)
8 complaint-triggered
$15,593 in fines

Families have repeatedly filed complaints about this facility, triggering 18 deficiencies across key care areas including nursing staffing levels, medication management, and food safety/nutrition. While all issues show correction dates, concerning problems persist across multiple surveys, including inadequate nursing staff, medication errors, and safety hazards, suggesting ongoing challenges with consistent quality care despite remedial efforts.

Nov 20, 2025Routine
12
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Nov 20, 2025Complaint
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

May 31, 2024Routine
4
0642Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure a qualified health professional conducts resident assessments.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

May 31, 2024Complaint
2
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 24, 2023Complaint
2
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 18, 2023Routine
23
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0661Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Springs Skilled Nursing and Therapy

Organization Type

for profit

Chain Affiliation

Chain Name

Bridges Health

Chain Size

34 facilities nationwide

Chain avg rating: 3.6/5 · Rank 28 of 33

Ownership & Management

Owners

Bridges Employee Stock Ownership Trust

Owner (parent company) · Organization

100%

Key personnel

Deroin, KristyW-2 Managing EmployeeCoble, WilliamOfficer / DirectorBridges Esop, INCManagerCoble, WilliamManager
Source: Medicare provider data

Contact

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References & Resources

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