The Springs of Greers Ferry
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
While many families report a clean facility and kind staff, there is a concerning pattern of communication failures regarding end-of-life care and reports of neglect for rehab patients. If you choose this facility, ensure you have a clear, documented plan for communication with the nursing team and monitor your loved one's care closely during weekends and off-hours.
Google Reviews
Google Reviews
59 reviews on Google“The Springs of Greers Ferry receives polarized feedback, with many families praising the facility for its clean environment and compassionate, friendly staff. However, there are serious, recurring reports regarding poor communication during end-of-life care and significant lapses in patient care, particularly concerning rehab patients and timely medication administration.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Welcoming atmosphere for visitors
- Accommodating to individual dietary needs
Concerns
- Lack of communication regarding resident death (mentioned by 2 reviewers)
- Neglect or poor care for rehab patients (mentioned by 2 reviewers)
- Slow response times for pain medication and assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you have a 3-star staffing rating, how do you ensure that residents receive timely assistance when they press their call buttons, especially for pain management?
- 2I noticed some families have expressed concerns about communication during difficult times; what is your standard protocol for keeping families updated on a resident's health status or changes in condition?
- 3Since you have a 4-star health inspection rating, what specific practices do you have in place to ensure consistent, high-quality care for residents undergoing short-term rehabilitation?
- 4I see you have been active in responding to some online feedback; how do you use that input from families to improve the daily experience for your residents?
- 5What does a typical day look like for a resident here in terms of social engagement and activities, and how do you tailor these to accommodate individual interests?
- 6How do you coordinate with the nursing and dietary teams to ensure that medication schedules and specific nutritional needs are managed seamlessly throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The whole staff shows nothing but love and care and compassion for their residents. My Mom was there for a short time and when she passed away there were other assistants from other halls that came down to hug me or offer their condolences.”
“ABUSED my grandmother. Put her in the mental ward when she needed to be on the rehab floor. YELLED at her to get dressed and get out of bed when she has a BROKEN hip.”
“I live out of state and it is such a relief knowing I can call and get information anytime. I have dropped in unannounced and have always been pleased with the cleanliness and care given.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Six families filed complaints about this facility, triggering investigations that found serious issues with accident prevention, care provision, resident dignity, and adequate nursing staffing. The facility has recurring problems with nutrition services, fire safety systems, and resident rights that appear across multiple surveys from 2023-2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas and multiple family complaints raises concerns about consistent quality of care.
Jan 8, 2026Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 15, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 6, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 6, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
The Springs of Greers Ferry
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 7 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit thespringsgreersferry.com
Medicare data downloads
Original nursing home datasets
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