The Springs of El Dorado
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
The facility appears to have a strong rehabilitation department, making it a potential candidate for short-term recovery. However, given the serious allegations regarding patient safety and management, we strongly recommend conducting an unannounced visit and asking specifically about their fall prevention protocols and staffing ratios.
Google Reviews
Google Reviews
33 reviews on Google“The Springs of El Dorado receives highly polarized feedback, with many visitors praising the friendly staff and clean environment, while others raise serious concerns regarding patient safety and professional conduct. While some families report successful rehabilitation outcomes and attentive care, there are alarming allegations of patient falls and systemic mismanagement that prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing staff
- Clean facility environment
- Effective physical therapy services
- Positive experiences for short-term rehab
Concerns
- Patient safety and fall incidents (mentioned by 2 reviewers)
- Allegations of unprofessional management and abuse (mentioned by 2 reviewers)
- Outdated and depressing facility aesthetics (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 5-star overall rating but a 3-star staffing rating, how do you ensure consistent, high-quality attention for residents during peak hours?
- 2I noticed some feedback regarding fall incidents; what specific protocols or safety measures do you have in place to prevent falls and ensure resident safety throughout the day?
- 3Could you walk me through the daily activity schedule and explain how you tailor engagement for residents, especially those who might need more specialized memory care support?
- 4Some families have mentioned the facility's aesthetics; are there any current plans for renovations or updates to make the living spaces feel more modern and inviting?
- 5In light of some concerns regarding management and staff communication, how do you foster a culture of transparency and professionalism among your team?
- 6How does your nursing team coordinate with the physical therapy department to ensure a seamless recovery process for those here for short-term rehab?
Personalized based on this facility's data
Key Review Excerpts
“My mother completed her rehab there and left there completely walking on her own at 75 years old after her total knee replacement. My brother resides there now, and receives great care daily.”
“My Mother was a resident at Ella for skilled therapy and she had a wonderful experience. The therapy team was awesome. The staff was great.”
“My mom was sent over there for 5 days and they let her fall . She is at her last stage of dementia and she doesn’t need to fall at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of El Dorado shows persistent deficiencies with families filing complaint reports about food safety, accident prevention, and resident rights documentation. The facility has recurring problems with food handling and safety, fire safety systems, and heating/ventilation that appear across all three surveys. While all deficiencies show correction dates, the pattern of repeat violations in critical areas like food safety and accident prevention suggests ongoing operational challenges that families should carefully consider.
Apr 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 1, 2025Routine4
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 1, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
The Springs of El Dorado
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 3 of 26 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit thespringseldorado.com
Medicare data downloads
Original nursing home datasets
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