Oak Ridge Health and Rehabilitation
Strong Medicare quality ratings; families often praise kind and attentive nursing and cna staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
Oak Ridge is highly regarded for its compassionate nursing staff and effective rehabilitation therapy, making it a strong candidate for clinical care. However, families should be aware of potential administrative delays and concerns regarding staffing levels; we recommend asking management directly about their current staffing ratios and how they handle non-clinical requests.
Google Reviews
Google Reviews
15 reviews on Google“Oak Ridge Health and Rehabilitation receives high praise for its nursing and CNA staff, with many families noting that their loved ones were treated with kindness and care. However, some reviewers have raised concerns regarding administrative responsiveness and potential understaffing, suggesting that while clinical care is often strong, operational issues can persist.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing and CNA staff
- High-quality rehabilitation therapy services
- Clean and well-maintained facility environment
- Compassionate hospice and memory care support
Concerns
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your nursing and CNA staff; how do you ensure that level of personal attention remains consistent during busy shifts?
- 2Since we are looking for great communication, what is the best way for our family to receive regular updates on our loved one's health and daily well-being?
- 3What specific protocols do you have in place to ensure residents receive timely medical care and attention during the overnight hours or in an emergency?
- 4Could you tell us more about the rehabilitation therapy services available here and how they help residents regain their independence?
- 5What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
- 6How does the facility manage staffing levels to ensure that the high standard of care mentioned in your positive reviews is always maintained?
Personalized based on this facility's data
Key Review Excerpts
“I've never had such wonderful treatment in my whole life the nurses were wonderful nurses AIDS were wonderful they would be nice all the way nice maintenance grew to cafeteria workers there wasn't anyone that wasn't nice and very helpful to my needs”
“My grandmother was here and she was always taken care of. They have amazing nurses and CNA’s and therapy is the best around! I would feel comfortable putting another family member here.”
“The nurses and CNAs are wonderful. Kind,caring and attentive. With that being said, we have waited months to get a phone in my dad's room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems across multiple areas, with families filing complaints that led to findings about accident prevention and reporting of suspected abuse or neglect. The most persistent issues involve nutrition and dietary services, heating and ventilation systems, and resident assessment and care planning, with nutrition problems appearing in three of the four surveys and ventilation issues in all surveys. While the facility has correction dates for most deficiencies, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully consider.
Mar 19, 2026Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 26, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 3, 2023Routine10
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 13, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Dec 29, 2023
$66,632
Fine
Sep 13, 2023
$8,193
Ownership & Operations
Who Operates This Facility
Oak Ridge Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 28 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit oakridgehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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