The Springs of Camden
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While some families report a clean facility and friendly staff, the recurring and serious allegations of financial mismanagement and poor response times are significant red flags. We strongly recommend that you conduct an unannounced visit during off-hours and speak directly with current residents' families to verify the consistency of care and administrative transparency.
Google Reviews
Google Reviews
27 reviews on Google“The Springs of Camden receives highly polarized feedback, with some families praising the cleanliness and friendly staff, while others report serious concerns regarding neglect, theft, and poor communication. Several reviewers have raised alarming allegations of financial mismanagement and unprofessional behavior by staff members. Prospective families should be aware of the significant inconsistency in the quality of care reported across different experiences.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and hospitable nursing staff
- Easy and efficient visitation process
Concerns
- Allegations of theft and financial mismanagement (mentioned by 3 reviewers)
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Poor communication and difficulty reaching residents via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since the facility is known for being so clean and well-maintained, what specific cleaning schedules are in place for the resident rooms and common areas?
- 2I noticed the nursing staff is often described as very friendly; how do you support your team to ensure they can provide timely responses to call lights during busy shifts?
- 3What is the best way for family members to stay in regular contact with residents, and how do you ensure communication remains easy even if a resident is having trouble using the phone?
- 4Can you walk us through the protocols for handling medical emergencies or sudden changes in health after regular business hours?
- 5What kind of daily activities or social outings are planned to keep the 106 residents engaged and active within the community?
- 6How does the administration handle financial transparency and billing communications with families to ensure everyone is always on the same page?
Personalized based on this facility's data
Key Review Excerpts
“I witnessed call light on for 45mins before the staff would come. My Dad was there. Had to call and demand that he be given a shower after being there for 5 days.”
“I was very impressed with the cleanliness of the building. The snappy Assistance of the nurses the cleanup crew is impeccable so far my husband loves it.”
“The dietary aide manager ms cassie is very unprofessional i would no hire her anywhere she used to play around in the kitchen as well talk bad to the eldery in there shes a monster”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Camden shows a pattern of recurring issues, with families filing complaints about food service and personal care. The most frequent problems involve food safety and temperature, fire safety systems, and care planning deficiencies that appear across multiple surveys from 2023 to 2025. While most issues receive correction dates, the persistence of food service and heating system violations suggests ongoing operational challenges that families should discuss during visits.
May 8, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 15, 2024Routine16
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 13, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
The Springs of Camden
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 6 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit humanservices.arkansas.gov
Medicare data downloads
Original nursing home datasets
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