Silver Oaks Health and Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While Silver Oaks has a strong reputation for physical therapy and a clean environment, recent reviews indicate serious concerns regarding staffing levels and responsiveness. If you are considering this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and inquiring about their protocols for medication administration and discharge planning.
Google Reviews
Google Reviews
44 reviews on Google“Silver Oaks Health and Rehabilitation receives highly polarized feedback, with many reviewers praising the facility for its clean environment and effective rehab services, while others report significant lapses in care. Families and patients frequently highlight the friendly staff and successful recovery outcomes, but recent negative reviews raise serious concerns regarding responsiveness, medication management, and discharge coordination.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy and rehab services
- Friendly and professional nursing staff
- Welcoming, home-like atmosphere
Concerns
- Understaffing and slow response times to call buttons (mentioned by 3 reviewers)
- Poor communication and dismissive attitude from nursing staff (mentioned by 2 reviewers)
- Issues with medication management and timely administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Silver Oaks has a strong reputation for physical therapy; how do you coordinate those rehab sessions with the daily nursing care schedule?
- 2Since timely assistance is so important for our loved one, could you walk us through the current process for responding to call buttons and how you ensure residents aren't waiting too long?
- 3We saw that you actively engage with feedback online; how does your leadership team use that family input to improve communication between the nursing staff and residents' families?
- 4With medication management being a top priority for us, what specific protocols do you have in place to ensure accuracy and consistency in timely administration?
- 5Given the facility's 104-resident capacity, how do you foster a close-knit, home-like atmosphere during daily activities and meal times?
- 6In light of your recent health inspection results, what specific steps is the facility taking to address those findings and enhance the quality of care provided?
Personalized based on this facility's data
Key Review Excerpts
“The caring employees at this facility offered me excellent physical therapy, unsurpassed emotional encouragement and outstanding personal care that cannot be surpassed.”
“The staff is next to nonexistent. My mother is in hospice care, and they never show up when her call button is pushed. Always late on her pain meds.”
“They gave her till 11am took her wheel chair said it was the MET wheel chair. So I took her home and had no way to get her in the house.. they did not put the order in for her equipment until after 3pm”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Silver Oaks has 18 federal deficiencies across four surveys, with families filing complaints that triggered two deficiency findings regarding resident care and bladder/bowel management. The most recurring issues involve resident rights violations, nutrition and dietary problems, and medication management errors. While all deficiencies show correction dates, problems persist across multiple years, indicating ongoing challenges with fundamental care areas that families should investigate further during visits.
Jun 5, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 18, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 31, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Silver Oaks Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 21 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit silveroakshealthandrehab.com
Medicare data downloads
Original nursing home datasets
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