The Springs Magnolia
Strong Medicare quality ratings; families often praise warm, friendly, and welcoming staff. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
While many families report a warm and welcoming environment, recent reviews indicate a concerning trend regarding communication and hygiene. When touring, we strongly recommend visiting the specific wing where your loved one would reside and asking directly about the facility's policy for providing status updates to family members.
Google Reviews
Google Reviews
86 reviews on Google“The Springs Magnolia receives high praise for its friendly, welcoming staff and clean, well-maintained environment, with many visitors noting a positive atmosphere. However, recent reports highlight significant concerns regarding professional conduct, communication, and hygiene in specific wings, suggesting a potential decline in consistency. Families should weigh the frequent positive feedback about daily care against serious allegations of unprofessionalism and neglect in specific areas.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly, and welcoming staff
- Clean and well-maintained facility
- Responsive and professional therapy team
- Strong hospitality and visitor experience
Concerns
- Unprofessional and rude staff interactions (mentioned by 2 reviewers)
- Persistent unpleasant odors in specific hallways (mentioned by 2 reviewers)
- Poor communication and lack of status updates for families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how warm and welcoming the staff is here; how do you ensure that same level of hospitality is consistent across all shifts?
- 2How does the nursing team communicate important health updates or changes in status to family members to ensure we are always in the loop?
- 3With the high praise for your therapy team, could you tell us more about how they work with residents to maintain their mobility and strength?
- 4What steps are being taken to ensure the facility remains fresh and well-maintained, particularly in the common hallways?
- 5Could you describe what a typical day of social activities and engagement looks like for the residents here?
- 6In the event of a medical emergency or a sudden change in a resident's condition during the night, what is the protocol for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Their therapy team is amazing, the food is good and the nurses and CNAs treat you like family. Even the people in the office are great, the don, the administrator, the social lady too.”
“It's nasty, oh when you first walk in it's nice and clean and smells fresh after you go through those doors and start down 100 hall you better have a strong stomach because the smell is gonna take you out.”
“I called staff was rude Taylor left me on hold g For one hour never came back. I called for status on my brother R. Lindsey who is very ill and Someone name Syntoria stated she don’t have to give her last name”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs Magnolia has had 25 deficiencies across recent inspections, with families filing 5 complaint-triggered reports concerning resident protection and nursing care. The most recurring issues involve nutrition and dietary services, infection control, and fire safety systems. While all identified deficiencies have been corrected according to state records, the pattern of complaints suggests families should carefully evaluate current care standards during their visit.
Aug 28, 2025Routine1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2024Routine10
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Sep 15, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 8, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Ownership & Operations
Who Operates This Facility
The Springs Magnolia
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 8 of 26
Ownership & Management
Owners
Kurz, Chaim
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit thespringsmagnolia.com
Medicare data downloads
Original nursing home datasets
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