The Springs of Avalon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 3)
- High staff turnover (57%)
- High RN turnover (80%)
Bottom 25% in AR · Critically understaffed (RN) · Below chain average · $12,740 in fines
What this means for your family
The Springs of Avalon is highly regarded for its welcoming environment and professional staff, making it a pleasant place for visits. However, families should be proactive in monitoring daily hygiene needs and following up on any administrative or maintenance requests to ensure they are addressed promptly.
Google Reviews
Google Reviews
53 reviews on Google“The Springs of Avalon receives high praise for its friendly, welcoming staff and clean, well-maintained facility environment. While most visitors report positive experiences during their visits, there are isolated reports regarding lapses in basic hygiene care and responsiveness to administrative requests like equipment setup.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Helpful and professional nursing interactions
- Positive atmosphere for visitors
Concerns
- Inconsistent hygiene care for residents (mentioned by 2 reviewers)
- Slow response to administrative or maintenance requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 85 residents, how do you ensure that each resident receives consistent and timely assistance with daily hygiene and personal care needs?
- 2I noticed some recent administrative and maintenance requests have taken time to resolve; what is the current process for ensuring family concerns or facility repairs are addressed promptly?
- 3With a 2-star CMS staffing rating, could you walk me through how you manage staff-to-resident ratios to ensure that medical and emotional needs are met consistently throughout the day?
- 4The facility has a wonderful reputation for a friendly and welcoming atmosphere; what specific daily activities or social programs are currently in place to keep residents engaged and active?
- 5Considering the recent health inspection findings, what specific steps or quality improvement initiatives has the leadership team implemented to enhance the level of care provided?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly is the family typically notified by the nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“The nursing home was very clean and organized. The staff spoke and was engaged in patient care!”
“My daughter had to get someone to change his pads and he had crapes on hisself. He was happy to see us.”
“Not very happy about my dad's TV being unhooked . I was told it would be hooked back up the next day but wasn't. I was 4 day later after I had to say something again”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple surveys, particularly in food service and safety, with families filing complaints that triggered inspections. The most frequent problems involve nutrition and dietary services, fire safety systems, and resident care quality. While all deficiencies show correction dates, issues with food handling and safety systems have persisted across surveys from 2022 to 2025, indicating ongoing challenges with maintaining consistent standards.
Feb 27, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
May 22, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 2, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Feb 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 28, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Aug 14, 2025
$8,416
Ownership & Operations
Who Operates This Facility
The Springs of Avalon
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 23 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit humanservices.arkansas.gov
Medicare data downloads
Original nursing home datasets
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