The Springs at Oldham Reserve
Limited public data on The Springs at Oldham Reserve. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 25 Google reviews
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What this means for your family
The Springs at Oldham Reserve offers a beautiful, modern environment with excellent therapy and activity programs. However, families must be aware of recurring reports of severe understaffing that can lead to lapses in basic hygiene and care. If you choose this facility, plan to visit frequently to ensure your loved one's daily needs are being met.
Google Reviews
Google Reviews
25 reviews analyzed“The Springs at Oldham Reserve is a newer facility praised for its clean, modern environment and generally kind staff. However, multiple families have raised serious concerns regarding chronic understaffing, which leads to neglect in basic hygiene and delayed response times for residents needing assistance.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Warm and caring nursing and therapy staff
- Engaging activities and community events
- Effective physical and occupational therapy programs
Concerns
- Chronic understaffing leading to neglect and delayed response times (mentioned by 4 reviewers)
- Poor hygiene management (soiled linens, lack of showers) (mentioned by 2 reviewers)
- Inconsistent or poor food quality and dietary accommodation issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you incorporate that family input into your daily operational improvements?
- 2With your focus on engaging community events, what does a typical social calendar look like for a resident on a weekly basis?
- 3How does your nursing team manage response times during peak hours to ensure that residents receive timely assistance?
- 4Could you walk me through your current protocols for laundry services and maintaining personal hygiene schedules for residents?
- 5What steps are you taking to improve the variety and nutritional quality of the dining program to better meet individual dietary needs?
- 6Given the specialized nature of memory care, what specific training or additional support do staff members receive to ensure residents in that unit are well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“It takes forever for an aide to come after using the call button, and they seem to neglect patients. When we visit he’s peed through his depends and his sheets are soaked, and hours later he still hasn’t been changed.”
“During her 8 day stay her linens were never changed, her floor was never vacuumed, she was never given a shower and was left in the bed and on the toilet on multiple occasions.”
“My only complaint is I have food, allergies, and part of the time they would not feed me at all. They conveniently would forget to bring me a tray And sometimes they would bring me a tray that was full of foods I couldn’t eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
4 deficiencies over the 3-year lookback period. 7 Medicare penalties.
Dec 19, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 20, 2023
$3,496
Fine
Nov 13, 2023
$3,147
Fine
Nov 6, 2023
$2,797
Fine
Oct 30, 2023
$2,447
Fine
Oct 23, 2023
$2,098
Fine
Oct 17, 2023
$1,748
Fine
Sep 25, 2023
$3,145
Ownership & Operations
Who Operates This Facility
The Springs at Oldham Reserve
for profit
Chain Affiliation
Trilogy Health Services
125 facilities nationwide
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-hci, LLC
Owner (parent company) · Organization
Trilogy Management Services LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit springsatoldhamreserve.com
Medicare data downloads
Original nursing home datasets
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