Richwood Nursing & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
While some families report excellent experiences with specific staff members, there is a recurring pattern of poor communication and slow response times to basic needs. Before choosing this facility, we strongly recommend asking for a tour of the specific wing your loved one would reside in and requesting a clear plan for how the facility handles family communication and care plan updates.
Google Reviews
Google Reviews
34 reviews analyzed“Richwood Nursing & Rehab receives highly polarized feedback, with some families praising individual staff members for compassionate care, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with responsiveness, hygiene, and a lack of transparency regarding patient care plans. Families should be aware that experiences appear to vary greatly depending on the specific wing or staff shift.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing and aide staff
- Helpful administrative and business office support
- Clean and well-maintained facility environment
- Effective hospice and end-of-life care
Concerns
- Slow or non-existent response to call lights and basic patient needs (mentioned by 4 reviewers)
- Poor communication with family regarding care plans and status updates (mentioned by 3 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 3 reviewers)
- Insufficient or low-quality rehabilitation therapy (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the dedication of your nursing and aide staff; how do you ensure they have enough time to respond quickly to call lights and personal care needs?
- 2How does the administrative team keep families updated on changes to a resident's care plan or daily status?
- 3Could you tell us more about the dining experience and how much input residents have regarding their meal options?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5What is your protocol for handling medical emergencies or urgent clinical needs during the overnight hours?
- 6We've noticed some positive feedback regarding the cleanliness of the facility; how do you manage daily housekeeping and hygiene assistance for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses here are attentive to the residents unlike many places that ignore or take too long to respond to needs in a timely manner.”
“My mom was here for only 3 weeks and in that time, lost a lot of weight and her baseline functioning severely declined. The staff never called or asked when I was there, how to communicate, what her baseline was, never discussed goals or got to know her.”
“My son went to Richwood under Hospice care. Everyone there was extremly helpful and thoughtful. He had excellent care. They moved him to a private room at the end so the family could stay with him 24, 7.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richwood Nursing & Rehab has a concerning pattern of 30 deficiencies across multiple surveys, including a family complaint about accident hazards and inadequate supervision. The facility struggles most with fire safety systems, electrical equipment, and resident care planning. While most issues have correction plans, problems with building safety and care planning recur across multiple years, suggesting ongoing challenges with maintaining consistent standards.
Mar 13, 2025Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 26, 2019Routine10
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
May 17, 2018Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Jan 31, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Richwood Nursing & Rehab
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 124 of 260
Ownership & Management
Owners
Providence Group of Kentucky LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit richwoodhc.com
Medicare data downloads
Original nursing home datasets
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