The Sentinel of Port Jervis
Families consistently rate this highly — reviewers highlight warm, professional admissions and administrative staff. Schedule a visit to confirm the fit.
based on 245 Google reviews
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What this means for your family
The Sentinel of Port Jervis is highly regarded for its beautiful facility and exceptionally helpful admissions team, making it a strong candidate for those prioritizing environment and initial support. However, families should conduct thorough due diligence regarding medication management protocols and staffing qualifications, as multiple reviewers have raised concerns in these specific areas.
Google Reviews
Google Reviews
245 reviews on Google“The Sentinel of Port Jervis receives overwhelming praise for its clean, modern facility and the warm, professional demeanor of its admissions and administrative staff. While many families highlight the welcoming atmosphere and helpfulness of the team during the tour and transition process, a small number of reviewers have raised serious concerns regarding medication management, staffing levels, and occasional unprofessional behavior by staff.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional admissions and administrative staff
- Clean, modern, and well-maintained facility
- Engaging activities and social events
- Helpful guidance during the transition process
Concerns
- Medication management and pharmacy issues (mentioned by 3 reviewers)
- Inadequate staffing levels or supervision (mentioned by 2 reviewers)
- Lack of internal communication regarding policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care the administrative team puts into responding to everyone's feedback; how do you ensure that new policy updates are communicated clearly to both residents and their families?
- 2With such a high standard for cleanliness and modern amenities, what specific routines are in place to keep the facility looking and feeling well-maintained?
- 3Can you tell us more about the types of social events and engaging activities planned to help residents connect with one another?
- 4How does the nursing team manage daily medication administration and coordinate with outside pharmacies to ensure everything is accurate and timely?
- 5What is the protocol for medical emergencies or urgent care needs during the overnight hours?
- 6Since the transition to assisted living can be a big change, what kind of personalized guidance does your admissions staff provide to help our family feel comfortable during the move?
Personalized based on this facility's data
Key Review Excerpts
“Laura, the Community Relations Director, gave us a great tour. All our questions were answered in depth, and they make it easy to apply. Everyone was friendly and happy, both the residents and the employees.”
“I was concerned about the turn over from being a receptionist and a few weeks later distributing medicine at the pharmacy. In fact some quit because they were uncomfortable with this. No one should be distributing meds without being qualified.”
“The building was in great location- easy on and off 84. Absolutely beautiful inside. So elegant & modern!!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
30 violations from 14 inspections
Dec 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 28, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 3, 2025Complaint20Report
Resident services
Environmental standards
Resident funds and valuables
Environmental standards
Admission and retention standards.
Food service
Disaster and emergency planning
Resident services
Environmental standards
Resident protections
Environmental standards
Disaster and emergency planning
Admission standards
Records and reports
Disaster and emergency planning
Resident services
Environmental standards
Resident services.
Food service
Environmental standards
Aug 7, 2024Complaint
Resident protections
Jun 6, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jun 28, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Jun 12, 2023Complaint
Resident services
Resident services
Ownership & Operations
Who Operates This Facility
The Sentinel of Port Jervis, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
245 reviews from families & visitors
Official Website
Visit sentinelalf.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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