The Seasons at Alexandria
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (4 vs median 2.0)
Below average in KY · Below recommended RN staffing · Above recommended total nurse staffing · $256,884 in fines
What this means for your family
While many families report excellent experiences with the facility's rehab and memory care programs, there are recurring, serious reports of neglect regarding fall-risk patients and slow response times. We strongly advise you to tour the facility and specifically ask about their fall-prevention protocols and staffing ratios during weekends and nights before making a decision.
Google Reviews
Google Reviews
41 reviews on Google“The Seasons at Alexandria receives polarized feedback, with many families praising the facility's cleanliness and the compassion of the nursing staff, while others report severe incidents regarding patient safety and neglect. Several reviewers highlight excellent rehab and memory care experiences, but these are sharply contrasted by multiple reports of fall risks being ignored, call lights going unanswered, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy programs
- Engaging activities and events
Concerns
- Neglect of fall-risk patients leading to serious injury (mentioned by 3 reviewers)
- Unresponsive call lights and slow staff response times (mentioned by 2 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 2 reviewers)
- Inadequate basic care (hygiene, hydration, feeding) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for rehabilitation and activities; could you walk me through a typical daily schedule for a resident and how you encourage participation?
- 2Given the importance of timely assistance, what is your current protocol for monitoring and responding to call lights, especially during evening or weekend shifts?
- 3We are very concerned about fall prevention; what specific safety measures and monitoring systems are in place for residents who are identified as high-risk?
- 4I see that you actively engage with families through your online review responses; how do you ensure that same level of consistent communication and follow-up regarding a resident's daily care needs?
- 5What steps are currently being taken to improve your health inspection outcomes and ensure that all residents receive consistent support with daily hygiene and hydration?
- 6Could you explain how your nursing team coordinates medication management to ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My 86 year old grandmother who could not get up on her own, was a fall risk, and in the later stages of dementia... was left completely alone in room in a bed with no alarm... She proceeded to fall and aquired many injuries including a brain bleed form hitting her head and a broken hip.”
“The staff took the time he needed to communicate, learned how he took his meds and didn't rush him. They allowed me to bring his dog every day. They really care, I highly recommend.”
“My Grandmother has resided here for 3 years and receives high quality care in the memory unit. The Seasons has improved her life so much that I wish I had moved her there sooner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 deficiencies, including serious concerns about resident protection from abuse and neglect. The facility shows recurring issues with food safety, care planning, and infection control across multiple surveys spanning several years. While all deficiencies report correction dates, the pattern of repeated problems in core care areas suggests ongoing quality challenges that warrant careful consideration during your visit.
Aug 15, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 14, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 26, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 16, 2019Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 15, 2025
$19,955
Fine
Jun 6, 2024
$226,184
Ownership & Operations
Who Operates This Facility
The Seasons at Alexandria
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit blcnky.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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