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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 5 findings, above the KY average of 3.4. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Coldspring Transitional Care Center receives highly polarized feedback, with many families praising the physical therapy department for helping patients regain independence, while others report severe neglect and hygiene issues. Common criticisms involve chronic understaffing, long response times for call lights, and inconsistent communication from management. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the recurring reports of poor basic care.
Quality Themes
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Rating Trends
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Distribution · 112 analyzed
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Key Review Excerpts
“The therapist were wonderful . The rest was very disappointing. Waiting for someone to help me to the restroom for up to an hour was the norm.”
“My husband spent over 4 weeks in this facility as a rehab patient and though I give it 2 stars for cleanliness and the rehab team seemed top notch, the general care was spotty at best.”
“The therapy team was excellent and really helped him during his stay. Our family is very grateful for the support and care he received.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Coldspring Transitional Care Center has recurring issues with care planning, infection control, and fire safety across multiple surveys, though all deficiencies show correction dates. One family filed a complaint in 2025 regarding professional care standards. The facility's most persistent problems involve resident assessment and care planning, appearing in three separate surveys from 2019 to 2025, suggesting ongoing challenges in this critical care area.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Coldspring Transitional Care Center
for profit
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 16 of 16 (Lowest rating)
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
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