The Sarah Roberts French Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews

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What this means for your family
This facility is noted for its compassionate treatment of residents and its clean environment for those needing basic care. However, families should be cautious about the high turnover of contracted staff and investigate the facility's current financial stability regarding vendors, as recent reviews suggest potential issues.
Google Reviews
Google Reviews
17 reviews on Google“Families should note that while some residents receive dignified, personalized care, there are significant concerns regarding staff consistency and facility maintenance. Reviewers praise the compassionate treatment of Alzheimer's patients by certain staff members, but others report issues with high staff turnover and unappealing exterior conditions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care for Alzheimer's patients
- Cleanliness of residents
- Kind and helpful administrative and maintenance staff
- All-female resident environment
Concerns
- High staff turnover and use of contracted personnel (mentioned by 2 reviewers)
- Poor exterior maintenance and unsightly storage areas
- Unpaid vendor invoices
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since many people mention how kind the administrative and maintenance teams are, how does that team work together to keep the residents' living spaces clean and comfortable?
- 2With the specialized focus on Alzheimer's care here, what specific daily activities or sensory programs are in place to engage the residents?
- 3How do you ensure continuity of care and build long-term relationships with the residents, especially when bringing in outside or contract staff?
- 4What is the protocol for managing medical emergencies or sudden changes in health during the night shift?
- 5How does the facility manage the upkeep of the exterior grounds and common outdoor areas to ensure a pleasant environment for the residents?
- 6Can you tell me more about how the nursing staff is trained to handle the specific needs of the residents in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“This is an older facility but they take wonderful care of your loved ones. My mother-in-law had Alzheimer's and spent a few months here before she passed. They treated her with such dignity and respect.”
“I was pleased with this nursing home about 2 years ago but since this time, it has changed. All new staff that I believe is contracted so there is always new people that dont know the patients.”
“I would say it is better than most for basics, as they do the basics very well--they keep the patient clean and fed and taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 16 deficiencies, indicating ongoing care concerns at this facility. The most recurring issues involve staff training problems, resident care planning failures, and infection control deficiencies. While all violations show correction dates, the pattern of repeated complaints across multiple areas—including concerning issues like abuse reporting failures and improper resident transfers—suggests persistent quality challenges that families should carefully investigate before considering placement.
Feb 5, 2026Routine7
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 18, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 6, 2024Routine16
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 30, 2023Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Oct 13, 2023Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
San Antonio VI Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
MICHELLE HOLDEN
Ownership & Management
Owners
Sarah Roberts French Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit thesrfhome.com
Medicare data downloads
Original nursing home datasets
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