See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

The Sarah Roberts French Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1315 Texas Avenue, Inner West Side · San Antonio, TX 7820160 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 17 Google reviews

5
4
3
2
1
The Sarah Roberts French Home Nursing Home in San Antonio, TX — Street View
Street View

Watch The Sarah Roberts French Home

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is noted for its compassionate treatment of residents and its clean environment for those needing basic care. However, families should be cautious about the high turnover of contracted staff and investigate the facility's current financial stability regarding vendors, as recent reviews suggest potential issues.

Google Reviews

Google Reviews

17 reviews on Google
Families should note that while some residents receive dignified, personalized care, there are significant concerns regarding staff consistency and facility maintenance. Reviewers praise the compassionate treatment of Alzheimer's patients by certain staff members, but others report issues with high staff turnover and unappealing exterior conditions.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean7.0ActivitiesN/AMedsN/AMemory4.0CommsN/AValueN/A

Strengths

  • Compassionate care for Alzheimer's patients
  • Cleanliness of residents
  • Kind and helpful administrative and maintenance staff
  • All-female resident environment

Concerns

  • High staff turnover and use of contracted personnel (mentioned by 2 reviewers)
  • Poor exterior maintenance and unsightly storage areas
  • Unpaid vendor invoices

Rating Trends

Tap a year to see what changed

2345.0'17(1)1.05.0'19(3)1.03.3'22(4)2.34.0'24(4)5.0'25(1)

Distribution · 19 analyzed

5
11
4
0
3
0
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since many people mention how kind the administrative and maintenance teams are, how does that team work together to keep the residents' living spaces clean and comfortable?
  • 2With the specialized focus on Alzheimer's care here, what specific daily activities or sensory programs are in place to engage the residents?
  • 3How do you ensure continuity of care and build long-term relationships with the residents, especially when bringing in outside or contract staff?
  • 4What is the protocol for managing medical emergencies or sudden changes in health during the night shift?
  • 5How does the facility manage the upkeep of the exterior grounds and common outdoor areas to ensure a pleasant environment for the residents?
  • 6Can you tell me more about how the nursing staff is trained to handle the specific needs of the residents in the memory care unit?

Personalized based on this facility's data


Key Review Excerpts

This is an older facility but they take wonderful care of your loved ones. My mother-in-law had Alzheimer's and spent a few months here before she passed. They treated her with such dignity and respect.

Memory care family member · 2025★★★★★

I was pleased with this nursing home about 2 years ago but since this time, it has changed. All new staff that I believe is contracted so there is always new people that dont know the patients.

Long-term resident's family · 2022★★☆☆☆

I would say it is better than most for basics, as they do the basics very well--they keep the patient clean and fed and taken care of.

Family member · 2018☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility43.9%
Worse than Avg
Here
43.9%
US
19.5%
TX
18.4%
Bexar
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
TX
9.4%
Bexar
10.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
19.4%
TX
14.2%
Bexar
17.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Bexar
94.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Bexar
98.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.1)
16 complaint-triggered

Families have filed multiple complaints triggering 16 deficiencies, indicating ongoing care concerns at this facility. The most recurring issues involve staff training problems, resident care planning failures, and infection control deficiencies. While all violations show correction dates, the pattern of repeated complaints across multiple areas—including concerning issues like abuse reporting failures and improper resident transfers—suggests persistent quality challenges that families should carefully investigate before considering placement.

Feb 5, 2026Routine
7
0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 18, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 29, 2025Complaint
1
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 6, 2024Routine
16
0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0949Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0941Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0945Potential for harm · PatternCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Nov 30, 2023Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Oct 13, 2023Routine
2
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

San Antonio VI Enterprises, LLC

Organization Type

for profit

Management Company

CREATIVE SOLUTIONS IN HEALTHCARE, INC

Administrator

MICHELLE HOLDEN

Ownership & Management

Owners

Sarah Roberts French Home

Owner · Organization

100%

Key personnel

Givens, LauraW-2 Managing EmployeeRobinson, MyrnaW-2 Managing EmployeeDrought, JimOfficer / DirectorFaulk, GlenOfficer / DirectorGoodwin, AdreanaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call